KYC Team Lead

Guru Pay is an EMI based in Lithuania, delivering a personalized, boutique-level service to B2B, B2C, and C2B customers. As we continue scaling our operations, we are strengthening our first-line AML functions and are looking for a KYC Team Lead to own and develop our onboarding and ODD operations. This role sits at the intersection of people leadership, operational excellence, and risk management. You will lead a KYC team, ensure high-quality client onboarding, and act as a key operational partner across the business. As a KYC Team Lead, you will be responsible for leading and developing the KYC team, ensuring effective client onboarding and ongoing due diligence processes. You will balance operational delivery with risk awareness, support cross-functional collaboration, and continuously improve KYC workflows in line with regulatory and business needs. What will you do: Lead and develop the KYC team through 1:1s, coaching, performance reviews, and ongoing support Support onboarding, training, and professional growth of team members Ensure alignment with AML strategies, red-flag typologies, and operational updates Own KYC operational performance by defining, monitoring, and optimizing KPIs Review onboarding and ODD processes, identify inefficiencies or risk gaps, and drive data-informed improvements Maintain dashboards for productivity, backlog, typology trends, and operational risk Act as the main operational point of contact for internal and external stakeholders Support Sales with initial client risk and documentation assessments Provide guidance on high-risk or exceptional cases and ensure clear KYC expectations Escalate adverse findings and red flags to Compliance / MLRO in a timely manner Maintain and update KYC documentation (SOPs, guidelines, checklists) What we expect: Professional Lithuanian and English language skills 5+ years of compliance experience in KYC/ODD/Onboarding, AML investigations, financial crime management, or related functions (at least 2 years in a FinTech environment) 2+ years of leadership experience managing compliance or risk teams Strong analytical and investigative skills with high attention to detail Solid knowledge of AML/CTF frameworks, regulations, and reporting requirements Experience in procedure development and documentation Knowledge of corporate structures (private and public companies, trusts, partnerships) Strong time management, work organization, and multi-tasking skills Proactive, structured, and able to make informed decisions under pressure Very strong communication, feedback, and presentation skills Independent, self-driven, and adaptable to change Nice to haves Experience working with high-risk industries AML experience across multiple companies Experience creating or updating risk scoring matrices AML certifications (ICA, CAMS, or similar) What we offer A salary of 4000 EUR Gross, the final offer depending on experience and fit for the role Hybrid work model (Vilnius office + flexibility) Support for learning, certifications, and professional growth 2nd pillar pension coverage An extra vacation day on your birthday Workations, health challenges, and team engagement initiatives A trusted environment with autonomy, ownership, and impact