Sales team lead - Vilnius

Sales team lead - Vilnius DelfinGroup is a Latvian fintech company, part of the INDEXO Group , offering accessible, straightforward, and customer-oriented financial services. Our Lithuanian business is still in a build-and-grow stage. The team is currently small, which means this is not a role where you simply take over an established sales operation. We are looking for an experienced, hands-on Sales Team Lead who has built strong call-center sales teams before and knows how to turn processes, people, data, and technology into better sales results. You will lead both our Sales and Information Line teams , develop them as the business grows, and work closely with the Country Manager and colleagues across the organization. Mission Build and develop a high-performing Sales and Information Line operation in Lithuania by growing the team, improving sales processes and customer interactions, and using data, systems, and AI to continuously increase performance and efficiency. Expected Outcomes First 3 Months Take ownership of the Sales and Information Line teams and understand current performance, processes, systems, and customer journeys Establish clear daily management routines, KPIs, performance monitoring, and individual feedback Identify the biggest opportunities to improve sales processes, conversion, productivity, and customer interactions Understand how our systems and data can be better used to manage and improve team performance Start actively using AI in everyday work, analysis, sales improvement, and team management Within 6 Months Build and develop the team in line with business growth Improve sales approaches, scripts, objection handling, and customer communication based on actual performance data Establish structured coaching and performance management across both teams Introduce practical improvements and automation using AI and other available tools Use data consistently to understand what works, identify performance gaps, and make better decisions Create efficient cooperation between the Sales and Information Line teams and other parts of the business Within 12 Months Build a strong, scalable Sales and Information Line operation capable of supporting further growth in Lithuania Deliver measurable improvements in sales performance, conversion, productivity, and team quality Develop a high-performing team with clear expectations, accountability, and strong sales discipline Establish a culture where data, AI, experimentation, and continuous improvement are part of everyday work Continuously identify and implement better ways to sell our products and serve our customers Experience & Skills We are looking for someone who has already demonstrated success in a similar environment Strong hands-on understanding of outbound/inbound sales, conversion, sales scripts, objection handling, and performance management Experience recruiting, onboarding, coaching, and developing salespeople Strong ability to work with sales KPIs and performance data and translate them into concrete actions Confidence working with business systems and identifying opportunities to improve processes Strong practical AI proficiency – you actively use AI in your work and understand how it can improve analysis, productivity, sales processes, coaching, and everyday operations Ability to build structure and processes in an environment that is still developing Fluent Lithuanian and strong English, as you will work with colleagues across the wider organization Cultural Fit You will succeed in this role if you: Enjoy building and improving rather than simply maintaining existing processes Are equally comfortable managing people, analyzing numbers, and getting hands-on when needed Challenge existing ways of working and come with practical ideas for doing things better Use AI as an everyday working tool rather than something you occasionally experiment with Can make decisions with limited information and adjust quickly as the business develops Give clear feedback, set high expectations, and actively develop your people Care about both sales results and the quality of the customer experience You may struggle in this role if you: Need established structures and detailed instructions before taking action Manage primarily through meetings rather than through data, coaching, and execution Are uncomfortable challenging existing sales approaches Have limited interest in AI, automation, or using technology to improve performance Avoid difficult performance conversations Prefer a stable corporate environment where processes are already fully established Offered salary for this position is starting from 3000 EUR gross What We Offer A chance to play a key role in building and scaling DelfinGroup's Lithuanian business Real ownership of Sales and Information Line performance and the opportunity to shape how these functions develop A role where your ideas can quickly become real changes rather than disappearing into layers of bureaucracy Direct exposure to the Lithuanian business leadership and collaboration with experienced colleagues across DelfinGroup An environment where AI, data, experimentation, and continuous improvement are expected parts of how we work The opportunity to build a team and processes that can scale together with the business Recruitment Process Our recruitment process consists of several stages: Screening call Predictive Index assessment Professional interview Culture Fit interview Potential practical task Reference check We aim to give you a transparent view of the company, the challenges ahead, and our expectations, so that both sides can make a well-informed decision. If you have already led a call-center sales team, know how to turn data into better sales results, actively use AI in your work, and are excited by the opportunity to build rather than simply maintain - we would like to hear from you. Division DelfinGroup Lithuania Locations Vilnius office Remote status Hybrid Monthly salary €3,000 Employment type Full-time About DelfinGroup DelfinGroup is a Latvian fintech company that offers accessible, simple, and customer-oriented financial and circular economy services. We create added value by integrating financial and circular retail services, making them easily accessible both in-person and online. Here what People of DelfinGroup are saying about us, take a look!