L1 SAP Basis Administrator

Job Description – SAP HANA / Basis Support Engineer

Role Overview

We are looking for an experienced SAP HANA / SAP Basis Support Engineer to join the team and support our growing SAP workloads. The resource will work closely with Mustafa and George and will be responsible for day-to-day SAP technical operations, system maintenance, upgrades, troubleshooting, and infrastructure-related activities.

Key Responsibilities

• Provide SAP HANA Database Administration (DBA) and production support across SAP environments.
• Perform SAP Basis administration and technical support, including system monitoring, troubleshooting, and issue resolution.
• Execute SAP major and minor upgrades, including planning, preparation, execution, and post-upgrade validation.
• Hands-on experience with the SAP Software Update Manager (SUM) tool for SAP upgrades and maintenance activities.
• Perform RHEL OS patching and maintenance, including using Linux shell scripts to automate and streamline patching activities.
• Support SAP system kernel upgrades, patches, configuration changes, and technical maintenance.
• Troubleshoot and support external system integrations and connectivity, including handshake and connection-related issues.
• Strong experience with SAP RFC configuration, troubleshooting, and connectivity between SAP systems and external applications.
• Analyze technical logs and coordinate with infrastructure, network, security, and application teams to resolve complex issues.
• Participate in planned maintenance activities, system refreshes, upgrades, and infrastructure changes.
• Follow established operational procedures, change-management processes, and production support standards.
• Provide on-call or after-hours support when required for critical maintenance and production activities.

Required Skills & Experience

• Strong hands-on experience in SAP HANA Database Administration.
• Strong knowledge of SAP Basis administration and support.
• Experience supporting SAP production environments.
• Hands-on experience with SAP major/minor upgrades and SUM.
• Good knowledge of RHEL/Linux administration and shell scripting.
• Experience with SAP kernel upgrades and system patching.
• Strong understanding of RFC connectivity and troubleshooting.
• Experience troubleshooting external system interfaces, connectivity, and handshake-related issues.
• Ability to troubleshoot issues across SAP, database, OS, network, and external integration layers.
• Strong analytical and problem-solving skills.
• Good communication skills and ability to work effectively with distributed technical teams.

Preferred Qualifications

• Experience supporting SAP HANA on cloud infrastructure/AWS.
• Experience with SAP system migrations, infrastructure resizing, and technical upgrades.
• Experience with automation using Linux shell scripts.
• Familiarity with SAP monitoring and enterprise operational tools.
• Ability to independently own technical activities from planning through implementation and validation.

Ideal Candidate

The ideal candidate should be a hands-on SAP technical engineer who can work across HANA DBA, SAP Basis, RHEL/Linux, upgrades, patching, and system integrations. The person should be comfortable troubleshooting complex issues independently while collaborating with Basis, DBA, infrastructure, network, security, and application teams.

About Us

Resolve Tech Solutions (RTS) is a global technology services company dedicated to revolutionizing and rejuvenating pivotal industries through cutting-edge innovation and digital prowess. As a premier IT partner in the telecom, retail, government, aerospace, defense, and real estate sectors, RTS offers world-class services and solutions, aiming to modernize and transform businesses and communities. Our commitment lies in delivering high-performance, sustainable solutions, blending effectiveness and modernity. Embracing a collaborative culture, RTS fosters innovation, agility, partnership, and leadership to ensure the excitement of technological advancement permeates every endeavor.