L1.5 Support Engineer

About Us ETech is a leading Information Technology solutions provider based in Hitec City, Hyderabad, India. We are a subsidiary of Everest Technologies Inc. based in Columbus, Ohio USA. We deliver top quality systems and software design, architecture, development, testing and implementation services to clients in a variety of industrial, commercial, and governmental environments. By focusing on achieving client successes, we have achieved success ourselves. Our reputation for providing creative and technically superior consulting services is built on our innovative use of leading technologies tailored to meet the individual needs of our clients. Job Description This is a remote position. Note: Retail experience not required, GCP & BATCH Support required L1.5 Support Engineer Job Description: The L1.5 Support Engineer will be responsible for providing quick response support for issues that can be resolved by the Level 1 team, but require additional expertise. The ideal candidate will have experience in SQL and GCP, with experience in Blue Yonder, back office retail applications, and/or ETL/batch processing being a plus. The L1.5 engineer will work closely with the Level 1 team to provide timely and effective resolution of issues to meet 24x7 service level agreements. Responsibilities: Provide quick response support for issues that can be resolved by the Level 1 team, but require additional expertise Collaborate with Level 1 team to troubleshoot and resolve issues Provide expertise in SQL and GCP, with experience in Blue Yonder, back office retail applications, and/or ETL/batch processing being a plus Ensure timely and effective resolution of issues to meet 24x7 service level agreements Participate in on-call rotation as required Requirements: Bachelor's degree in Computer Science, Information Technology, or related field Minimum of 2 years of experience in a support or development role Strong knowledge of SQL and GCP, with experience in Blue Yonder, back office retail applications, and/or ETL/batch processing being a plus Experience with troubleshooting and resolving issues in a fast-paced, 24x7 environment Strong communication and collaboration skills Ability to work in a team-oriented environment.