L2 Support Specialist

As a 2nd Level Support Engineer at Creditinfo, you will be responsible for supporting reported application issues across the product portfolio and finding solutions to various clients' requests in collaboration with Level 1 and Level 3 Support teams, ensuring a top-quality service is delivered to all consumers.

RESPONSIBILITIES

• Ensure all issues are properly logged
• Analyze and solve application issues / errors within Credit Bureau System and value-added application on both application and database layers
• Perform standard configuration changes within applications
• Closely collaborate with 1st Level and 3rd Level Support team
• Provide prompt and accurate feedback to customers
• Prioritize and manage several open issues at one time
• Document technical knowledge in the form of notes and manuals

What you should know:

• MS SQL, Postgres (optionally relational databases)
• Microsoft Windows Server OS, Linux and Networking
• Troubleshooting based on the information from the application and the system logs
• Strong command of English language (both verbal and written)

It will be nice if you have or know:

• Bachelor's degree in Computer Science, Engineering or equivalent area
• Experience with React, RabbitMQ and CouchBase
• .NET and C#
• Knowledge of ITIL principles and processes

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