L3 ServiceNow Developer / Technical Analyst / Release Coordinator

Welcome to Felps Group

A community of passionate experts, bringing together deep technical expertise to help organisations scale, transform, and reach new levels of performance.

Our Expertise

Felps Group is an alliance of Pure Players, organised into four specialised Squads: Telecom, IT, Cybersecurity, and Change Management.

Each Squad is led by a Captain, a domain expert supporting consultants in mission selection, technical growth, and long-term career development.

At Felps Lisboa, we combine local market expertise with international delivery, placing high-impact talent into complex and evolving environments.

Our Approach

At Felps, the consultant is at the centre of everything we do.

We focus on delivering meaningful roles where consultants can contribute, grow, and have real impact — particularly in data, automation, and AI-driven transformation projects.

Diversity & Inclusion

We are committed to building an inclusive, collaborative, and respectful environment.

All qualified candidates are encouraged to apply, including individuals with recognised disabilities (RQTH).

Location: Portugal (Full Remote)

Experience: 3–7 years

ServiceNow Developer Certification preferred

We are looking for a ServiceNow L3 Developer / Technical Analyst / Release Coordinator with strong experience in platform development and architecture across a multi-module environment.

Key skills required:

• 3–7 years as Tooling Engineer or similar role
• Hands-on experience in system integrations and process automation (Workflow Data Fabric)
• Strong experience in Web Service Integration (REST and SOAP)
• Strong experience in Directory Service Integration (Active Directory, AzureAD, LDAP)
• Strong experience in PowerShell, JavaScript, Ansible, Terraform, Python, XML, SQL/databases
• Strong ITSM/ITOM experience; exposure to HRSD, CSM a plus
• Exposure to Kubernetes, Docker Swarm, ServiceNow Orchestration, AWS EKS/AKS
• Experience with development tools/IDEs and code repositories
• Good understanding of ITIL framework

Key responsibilities:

• Drive automation across application support, deployments, health checks, monitoring and alerting
• Support automation, orchestration and integration initiatives on ServiceNow
• Coordinate release of enhancements, ensuring on-time delivery and quality
• Collaborate with Application Users/Operations Teams to transform requirements into self-service options
• Investigate and roll out ServiceNow features (ATF, virtual agents, etc.)
• Support ServiceNow upgrades and generate metrics/reports

Language: Fluent English required; French is a plus