Law Enforcement Specialist - French

Regulatory Response Support Specialist - French

• Location: Ireland (Fully Remote Role)
• Salary: €44,000/annum pro rata
• 11 months contract
• Shift: Sunday to Thursday

Join a fast-paced global technology platform as a Regulatory Response Support Specialist, supporting customers and internal stakeholders across complex regulatory and policy-related cases. This role combines customer service, case management, problem-solving and stakeholder communication, with exposure to legal, regulatory and data privacy matters. The successful candidate will be adaptable, highly organised and comfortable working in a dynamic environment where priorities and responsibilities can evolve.

Duties & Responsibilities

• Manage complex customer and community cases from initial contact through to resolution, following established workflows and guidelines.
• Communicate with customers and internal stakeholders through phone, live chat, messaging and social media channels.
• Assess case type and severity, resolving issues within scope and escalating appropriately when required.
• Handle multiple cases simultaneously while maintaining accuracy, professionalism, efficiency and a high level of service.
• Summarise complex issues clearly and escalate sensitive or high-priority matters to relevant teams or leadership.
• Support regulatory, legal, policy, data privacy and other sensitive cases in line with operational procedures.
• Share best practices, participate in team discussions and support operational improvements, launches and changes.

Requirements

• 2+ years of relevant experience in customer service, contact centre, mediation, social media response, front desk or a similar customer-facing environment.
• Strong written and verbal communication skills, including the ability to manage conflict and communicate professionally.
• Experience handling customer contacts through phone, messaging, live chat or similar channels.
• Strong organisational skills with the ability to multitask, prioritise and manage workloads within prescribed schedules.
• Interest in or previous experience with legal, policy, consumer, regulatory or compliance-related matters is advantageous.
• Flexible and adaptable approach, with the ability to take on changing responsibilities, priorities and potentially move between teams.
• Fluency in English plus French Speaker
• Basic computer literacy including Google Workspace and Apple/Mac OS.