L&D - Sales Enablement Training Coordinator

Overview

The L&D - Sales Enablement Training Coordinator is a strategic partner to functional teams and leaders in Customer Experience. This role is responsible for designing, leading, and continuously improving training and development programs that drive operational excellence and compliance. The Specialist ensures process governance, audit readiness, and capability uplift across CX functions.

Responsibilities

YOU will be involved in the following tasks

Key Activities, Accountabilities and Results:

• Design, implement, and refine CX training programs for Customer Service, Logistics, and Import & Export, based on business needs and stakeholder input
• Lead the onboarding process for CX roles, ensuring consistency and measurable impact
• Conduct Learning Needs Analysis (LNA) and translate findings into actionable development initiatives
• Collaborate primarily with functional leaders (Customer Service, Logistics, Import & Export, OPEX) and secondarily with HR to align training content and priorities
• Develop and manage champions programs to foster peer-driven learning
• Provide guidance and approval for training materials, ensuring compliance and quality
• Oversee management of training-related documentation, knowledge capture and support audit processes
• Drive change management initiatives to embed new skills and behaviors across CX

Qualifications

What YOU will bring to the team

Critical Experiences:

• SAP - mandatory, Excel, SharePoint expertise - good to have
• Detailed process understanding in Customer Service, Logistics, and Import & Export
• Project management skills
• Stakeholder management across CX functions
• Experience in development and change management
• Process governance and audit readiness support

Competencies / Behaviors:

• Strong communication and presentation skills
• Creativity and adaptability to change and new trends
• Sound judgment and sense of urgency
• Attention to detail
• Innovative and proactive approach
• Analytical skills
• Utilize new technologies to create effective training tools

In exchange we offer YOU the following benefits

• Cafeteria
• Company health insurance
• Employee Referral Program (ERP)
• Rewards and Recognition Program
• Trainings
• Hybrid work schedule policy
• MOL Bubi program: available for employees for commuting to the office. MOL Bubi is a public transport service by BKK, which offers a quick and eco-friendly travel option in urban transport with 24/7 availability
• Healthcare week: Celanese Hungary is proud to have a full week every year dedicated to activities and lectures related to healthy living. The HealthCare Week’s aim is to call employees’ attention on living a healthy life and offering them solutions on how to start it. The programs of the week offers sport activities, advice on diets and also opportunities to take part on health checks regularly. Employees also have the possibility to undergo different examination financed by the company
• School starting benefit for parents: All parents with child(ren) studying in primary and secondary education in Hungary will receive this benefit once a year with the September salary
• Employee Assistance Program
• Fruits and vitamins
• Charity extra leave
• Doggy day: Celanese employees can bring their furry best friends to the office on a weekly basis. It is important for us that all of you feel comfortable on this day. That is why we created a policy for that

About Celanese

Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,300 employees worldwide and had 2022 net sales of $9.7 billion.

About CBSCBS (Celanese Business Solutions) Budapest is more than a shared service center. In our team, you’ll be a true partner to Celanese, a leading chemistry company, and join us in improving the world through innovation. You’ll bring world-class solutions to our customers by our end to end processes, and your great ideas will be welcome. You’ll have career defining moments helped by our culture of continuous improvement, and as one of our best talents, you’ll grow through cross-functional and international opportunities. You’ll feel like you belong in our diverse community. You’ll enjoy our commitment to wellbeing, flexible working conditions and our exceptional green office that guarantee a great work experience every day. You’ll be able to balance your priorities and focus on what matters to you the most. Wherever you may be in your personal and professional journey – you’ll always find your place at Celanese

For more information, visit https//www.celanese.com/