Lead Associate- Accounts Receivable

Key Responsibilities

• Accurately enter and submit customer invoices into multiple third-party billing and payment portals
• Review and validate invoice details, including pricing, taxes, and required supporting documentation
• Monitor invoice status within portals to ensure timely processing and acceptance
• Reconcile portal submitted invoices against internal billing systems
• Research and resolve invoice rejections, discrepancies, short payments, and deductions
• Working with the billing teams to ensure billing matches customer receipts and resolving any discrepancies
• Manage collections activity related to portal billing, including following up on outstanding invoices
• Matching customer payments against billing and accurate, timely resolution of problems related to discrepancies
• Identifying and resolving all unidentified cash and unapplied cash balances communicate with portal support teams to resolve billing and payment issues Maintain accurate documentation of billing activity, recons, and collections efforts
• Ensure compliance with customer billing requirements and portal specific submission guidelines
• Ensure that debtors accounts are reconciled, and receipts processing adhere to the respective control framework & approval protocols in place
• Delivering excellent support to customers, employees, and other internal contacts
• Ensure timely processing of all AR activities to support accounts closing Reconcile customer statements to Davies records in the ERP system, highlighting any identified discrepancies and following up
• Any other suitable task not listed above, if necessary
• Support month-end, quarter-end, and year-end close activities.
• Monitor team queues and workload to ensure SLA and KPI adherence
• Review and validate critical transactions processed by team members
• Act as the first point of escalation for complex AR, billing, and collection issues
• Prepare and analyze AR reports, aging reports, cash application metrics, and management dashboards
• Drive reduction of aged debt and improve collection effectiveness.
• Identify process improvement and automation opportunities to enhance efficiency and controls
• Support internal and external audits and ensure compliance with company policies
• Provide training, guidance, and coaching to team members and support knowledge sharing
• Assist the Manager in governance reviews, stakeholder meetings, and operational planning
• Build strong relationships with internal stakeholders and external customers to ensure excellent delivery service
• Perform any other duties or projects as assigned by management

Skills, Knowledge and Expertise

• Minimum 5-10 years’ experience in Accounts Receivable
• Previously worked in a shared services environment
• Advanced MS Office Excel skills
• Masters/Bachelors degree in Commerce, Accounting, Finance or related
• Knowledge of financial accounting, process, and systems. Good working knowledge and experience of ERP’s
• Strong analytical and problem-solving skills. Analytical Thinking - acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships & linkages between processes
• Demonstrable ability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
• Ability to set clear priorities and objectives
• Relevant experience of at least 5 years working in Accounts Receivable within a shared services environment
• Excellent working knowledge of Microsoft Excel including lookups, pivot tables, sumif (s) /countif (s), etc
• Excellent written and verbal English language communication skills, ability to articulate complex information
• Attention to detail, and accurate fact-based interpretation
• Ability to set clear priorities and objectives