Lead Business Systems Analyst

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

SUMMARY

The Lead Business Systems Analyst role drives operational excellence, quality governance, and team enablement across the Business Systems Analyst function. The role coaches and mentors analysts, monitors operational performance and team capacity, promotes standardized practices, and leads process improvement efforts to strengthen delivery across Product Support and project work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following (other duties may be assigned):

Training and Mentorship

• Coach, mentor, and support Business Systems Analysts at all experience levels
• Partner with Training and Onboarding Supervisor to support onboarding of new teammates to ensure effective ramp-up
• Guide team members in resolving complex:
  • Business analysis challenges
  • Process inefficiencies
  • Execution-related issues
• Promote knowledge sharing and continuous development across the team

Leading Through Influence / Monitoring Operational Performance

• Operate as a functional leader through influence, without direct supervisory authority
• Monitor key operational metrics, including:
  • Time tracking accuracy and timeliness
  • Service levels and responsiveness
  • Sprint performance and backlog health
• Monitor team capacity, workload distribution, and bandwidth
• Identify resource constraints, delivery risks, and potential bottlenecks
• Provide insights and recommendations to leadership to support prioritization and decision-making

Promote Standardized Practices

• Perform quality oversight of business requirements, Jira tickets, and supporting artifacts
• Ensure adherence to established standards (e.g., Definition of Ready / Done)
• Promote consistency in tools, documentation, and workflows
• Support enforcement of standards and best practices across the broader team
• Partner with stakeholders to improve operational effectiveness and delivery quality

Process Improvement

• Partner with leadership to identify and implement quality and efficiency improvements across business systems and workflows
• Drive continuous improvement of standard operating procedures (SOPs)
• Evaluate workflow effectiveness and recommend enhancements
• Ensure adoption and consistency of improved processes across the team

Training Enablement

• Partner with Training and Onboarding Supervisor to develop, maintain, and enhance training materials for Business Systems Analysts
• Ensure training content reflects current tools, processes, and standards
• Promote accessibility and consistency of training resources across programs

Additional Responsibilities

• Partner with cross-functional teams including Product Owners, Engineering, QA, and Business Stakeholders
• Support alignment between Product Support and Project delivery priorities
• Contribute to improving overall team effectiveness, consistency, and delivery outcomes

CERTIFICATES, LICENSES AND REGISTRATION

• Preferred: Agile, Business Analysis, or Process Improvement certifications (CBAP, PMI-PBA, Lean Six Sigma, etc.)

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Technical & Domain Expertise

• Proficiency with Jira, Microsoft Office tools, and related business systems
• Experience working with insurance and operational systems (preferred)
• Knowledge of process improvement methodologies, including continuous improvement and workflow optimization
• Familiarity with automation tools and platforms to improve efficiency and reduce manual effort
• Foundational AI literacy, including the ability to leverage AI tools to enhance analysis, documentation, and process outcomes
• Professional & Analytical Competencies
• Leadership and Collaboration

Pay Range

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

About Us

At Arrowhead Programs, growth starts with our people — shaped by an inclusive culture, sparked by innovation and driven by a shared goal to make an impact.

Here, you’ll find a collective of independently driven program administrators and managing general underwriters, united by a commitment to delivering one of the most diverse portfolios of niche insurance solutions in the industry. It takes a range of strengths and perspectives to create specialized solutions — and at Arrowhead Programs, every role plays a part in our success.

Whether you’re just starting out or taking the next step in your career, this is a place where your work drives progress. If you’re looking for a company that values curiosity, creativity and collaboration, you’ll find your next chapter here.

Own your future. Help shape ours.

Recruiting Vendor Disclosure Statement

Brown & Brown and its affiliates maintain an internal recruiting team responsible for filling open roles posted to the public. In certain situations, Brown & Brown may supplement its internal capabilities by engaging external recruiting vendors and employment agencies (“Recruiting Vendors”). Recruiting Vendors are not authorized to submit resumes, share candidate data, or directly or indirectly contact Brown & Brown employees to present candidates for employment opportunities. The only exception applies to Recruiting Vendors with an active Valid Agreement (as defined below) that has been approved by Brown & Brown.

In accordance with this policy, and to ensure appropriate authorization for sharing candidate personal information, Brown & Brown will not accept unsolicited resumes from any source other than Authorized Recruiting Vendors with a Valid Agreement in place who have been expressly invited to support a specific role. Any unsolicited resumes, incomplete submissions, or candidate data received through any means (including email or otherwise) will be considered the property of Brown & Brown. Brown & Brown will not pay any placement or related fees for unsolicited submissions or candidate data provided in violation of this policy. Such submissions may be used by Brown & Brown without any obligation to pay fees of any kind to Recruiting Vendors.

A Valid Agreement is defined as a written contract signed by an authorized representative of Brown & Brown. In the absence of a Valid Agreement, Brown & Brown assumes no liability under any legal theory, including but not limited to breach of contract, breach of implied contract, tortious interference, quantum meruit, any/or any other contractual or equitable claims in connection with candidates identified through unsolicited submissions made in violation of this policy.

If you are an existing Arrowhead Programs teammate, please click here to apply to a job on our internal career site.