Lead Coordinator, Graduate Student Services.

Graduate Student Services Coordinator oversees graduate student services within the College of Architecture, Planning and Landscape Architecture (CAPLA), providing academic coaching, coordinating admissions, financial support, and Graduate Assistant appointments. The position collaborates with faculty, School Directors, and university partners to support student academic success, retention, degree completion and career outcomes while developing and improving processes to enhance operational efficiency and the overall graduate student experience.

Hybrid Work Week – This position allows for a flexible remote work arrangement, with the percentage of remote work varying between the academic year and summer months.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

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• Provides comprehensive graduate student support and guidance to prospective and current students, including domestic, international, main campus, and online populations, regarding admissions procedures, academic resources, program requirements, university policies, and available financial support opportunities
• Supports graduate student recruitment, outreach, and engagement initiatives; collaborates with faculty and university partners in admissions-related processes; and contributes to activities that enhance enrollment and student success outcomes.
• Monitors graduate student progress toward academic milestones and degree completion, coordinates degree audit and degree posting processes, and connects students with appropriate university resources to support academic success and retention.
• Works with CAPLA School Directors, program chairs, faculty advisors, and campus stakeholders to facilitate review of transfer credits and program requirement exceptions as well as to address complex graduate student concerns and recommend solutions that promote student success and engagement.
• Collaborates with faculty, college academic leadership, and university partners to coordinate student support, while ensuring compliance with university policies and procedures.
• Coordinates with undergraduate academic advisors to support students transitioning into CAPLA graduate programs through Accelerated Master's Programs (AMP).
• Coordinates and oversees graduate student services processes and initiatives to ensure effective and efficient operations that support CAPLA graduate students and college objectives.
• Serves as a primary liaison and subject matter expert between CAPLA, the Graduate College, School Directors, faculty, and other university departments regarding graduate academic policies, procedures, and program requirements.
• Provides guidance and consultation to faculty and academic leadership on graduate curriculum development, including dual-degree programs, Accelerated Master's Programs, graduate subplans, and micro-campus degree programs with international institutions.
• Evaluates existing graduate student services procedures and recommends improvements to enhance operational efficiency, student engagement, and academic support. Collaborates with CAPLA staff to support and maintain the Graduate Student Services Center and coordinate graduate student services across college programs.
• Coordinates the administration of graduate student financial support programs, including graduate fellowships, CAPLA scholarships, graduate tuition scholarships, and graduate teaching and research assistantships.
• Collaborates with School Directors, faculty, the CAPLA Business Office, Alumni Relations, the Graduate College, and the Bursar's Office to support the awarding and administration of graduate financial aid and other student funding opportunities to facilitate the growth and development of students in their academics
• Oversees and coordinates the Graduate Assistant (GA) appointment and offer letter process from initiation through completion, collaborating with faculty, the CAPLA Business Office, Human Resources, and the Graduate College to ensure timely processing, accuracy, and compliance with university policies and procedures.
• Provides guidance to graduate students regarding financial support opportunities, university policies, and available institutional resources.
• Evaluates graduate student financial support processes and recommends improvements to enhance efficiency, accuracy, and coordination among university departments.
• Collects, maintains, and evaluates graduate student enrollment, retention, academic progress, and degree completion data to support program planning and institutional reporting requirements.
• Monitors graduate student academic and enrollment trends and provides information to faculty and college leadership to support graduate student success, retention initiatives, and identifying students in need of support
• Maintains accurate graduate student records and coordinates with faculty and university departments to ensure compliance with academic policies and procedures. Contributes to the development of web, print, and other recruitment, advising, and informational materials for prospective and current graduate students.
• Represents CAPLA graduate programs on university committees, as assigned, and collaborates with university partners on initiatives supporting graduate education and student success.

Knowledge, Skills, and Abilities (KSAs):

• Strong problem solving and critical thinking skills
• Strong writing skills for the production of timely and accurate communication with students, faculty, and fellow staff
• Strong capacity for collegial collaboration with fellow staff and with faculty
• Ability to multi-task

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelor's degree or equivalent advanced learning attained through professional level experience
  required.
• Minimum of 5 years of relevant work experience, or equivalent combination of education
  and work experience.

• Master’s degree and at least 5 years of comparable experience at a college or university
• Working knowledge of graduate education
• Working knowledge of SLATE, Trellis, D2L, and other university digital platforms