Lead Design Technologist, Design Systems - Remote

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CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.

We are actively hiring for a Lead Design Technologist, Design Systems - Remote!

Your Role: The Lead Design Systems Technologist is a senior individual contributor responsible for building and evolving the technical foundation that enables consistent, high-quality digital and AI experiences across CSAA. This role translates UX standards, interaction patterns, and future-state system designs into scalable, reusable technical assets such as components, design tokens, APIs, shared packages, and implementation patterns that can be used by both development teams and AI-enabled systems. Working closely with UX, CX, Engineering, Architecture, and Workflow and Systems Design, this person connects design intent with technical implementation, helping ensure solutions can be reused across applications, channels, workflows, and AI experiences rather than rebuilt each time.

Your Work:

Lead the Technical Structure of the Enterprise Design System

• Define and maintain the technical structure of the design system, including how components, tokens, patterns, shared packages, reusable capabilities, and reference implementations are organized and relate to one another.
• Partner with UX Design to translate approved patterns, templates, and design decisions into scalable structures in code, including component APIs, design tokens, shared packages, and implementation standards.
• Maintain the connection between design tooling and code so approved UX definitions can be implemented accurately and consistently in production.
• Define how design-system assets are structured, composed, governed, and versioned in code so they can be reused consistently across products and applications.
• Partner with UX and platform teams to resolve how CSAA's design standards and technical system assets translate into third-party platforms such as Pega and Guidewire, where CSAA does not control the underlying design system. Define what can be reused directly, what requires platform-specific implementation, and where documented extensions or exceptions are needed.
• Define clear ways to contribute, update, deprecate, and version shared system assets without disrupting the teams that depend on them.
• Set clear criteria for what should become a shared system asset versus what should remain specific to one product, platform, or solution.

Extend the Design System to AI

• Define and maintain the technical design-system foundations needed for AI models and AI agents, including:
• Foundations - shared system prompts, voice and tone standards, refusal and escalation behavior, and safety policies that downstream AI experiences inherit.
• Capabilities - reusable skills, tool and function definitions, Model Context Protocol (MCP) servers, and approved retrieval and context sources.
• Interfaces & contracts - standards for how AI agents exchange context, call tools and services, return structured outputs, handle permissions, and interact with other systems and AI agents.
• Patterns - reusable prompt templates, reasoning and orchestration patterns for handoffs, delegation, human review, and other common workflows.
• Reference implementations - example AI agents and starter structures that teams can adapt instead of building from scratch.
• Evaluation - shared evaluation suites that help teams check whether AI behavior stays within expected quality and performance ranges as the system changes.
• Observability - tracing and instrumentation that make it possible to understand what an AI agent did, which tools and context it used, and where problems occurred.
• Make system assets easy for both people and AI agents to discover and understand, with clear descriptions of what each asset does and when to use it.
• Define guardrails and governance for how teams use approved AI capabilities, in partnership with AI governance and the AI Council.
• Keep one coherent system across internal and customer-facing experiences, whether the end user is a person or an AI agent.

Enable Design-to-Development Readiness

• Put the tooling and technical connections between design and code in place before development begins, including component connection tooling, design and component MCP servers, shared packages, and token distribution.
• Decide how tightly approved design definitions and code need to be connected for each component set rather than applying the same level of integration everywhere.
• Stay engaged during delivery to trace issues to the right source - the design definition, base component code, connection tooling, shared packages, tokens, or platform constraints.
• Help UX and engineering teams understand how design decisions flow into the technical system, and close gaps that lead teams to bypass shared assets or create avoidable rework.
• Make the system easier to adopt, including reducing the time it takes a new team to get from setup to first successful use.

Partner with Engineering and Architecture on Realization

• Define the structure and technical requirements for shared system assets, then partner with Engineering to build and operate them and with Architecture to determine how they are integrated and placed within the enterprise technology ecosystem. This role is not expected to own the full production code lifecycle or enterprise architecture decisions.
• Work with Engineering and Architecture on feasibility, dependencies, sequencing, and estimates for system-level work.
• Clarify ownership across shared design-system assets, enterprise architecture, and production application code, and make those responsibilities explicit to partner teams.
• Build prototypes and proofs of concept when that is the fastest way to test a structural decision or reduce risk.
• Stay connected through delivery so the implementation reflects the approved UX intent, the design system's technical standards, and agreed enterprise architecture decisions.

Drive Adoption and Self-Sufficiency

• Work across the team's engagement models - stewarded, consultative, and self-service - based on the complexity and needs of the work.
• Build the system, documentation, and tooling so more teams can use it independently over time, and treat that shift toward self-service as a key measure of success.
• Create documentation, examples, and enablement materials that teams can use without ongoing support from the central team.
• Track adoption, reuse, and duplication across teams, and use what the data shows to improve the system.
• Support questions from engineers and designers on how to use the system and implement feedback.

Partner Across the Design System Ecosystem

• Serve as a cross-functional connector for the system: partner with UX, which owns the design language and experience patterns, to translate those decisions into shared system assets; Architecture on where those assets live and how they integrate across the enterprise ecosystem; CX and business partners on the pain points the system should address; Engineering on implementation; platform teams on vendor constraints; and AI governance on approved capabilities.
• Partner with the Workflow and Systems Design practice to translate future-state workflows into reusable technical foundations and identify recurring capabilities that should be solved once and reused.
• When reusable design or workflow patterns emerge from project work, partner with their owners to determine what should become a shared technical system asset.
• Communicate the system's constraints, structural decisions, and roadmap clearly to design, engineering, and architecture audiences.

Contribute to the Practice

• Help mature CSAA's Enterprise Systems Design practice by contributing repeatable technical methods, standards, and implementation templates.
• Contribute to onboarding and domain materials that help new practitioners and partner teams ramp up faster.
• Stay current on how design systems are evolving, especially systems designed for AI and AI agent use, and bring relevant practices back into the team.

Knowledge, Skills and Abilities

• Bachelor's degree or equivalent practical experience.
• 8+ years of progressive experience in design systems, front-end engineering, design technology, or experience architecture, including technical ownership or stewardship of a design system implemented in code.
• Strong hands-on front-end engineering experience with a modern component framework, including component structure, composition, and API design.
• Experience implementing and governing design tokens, component libraries, and the technical expression of reusable UX patterns at enterprise scale.
• Practical experience with design-to-code workflows and the tools that connect design assets to production components.
• Working fluency with AI-assisted development tools and a practical understanding of how AI models use context, skills, and tool definitions.
• Ability to define the structure and technical direction of a shared system and partner effectively with Engineering and Architecture to bring it to life, rather than needing to build every part personally.
• Strong written communication skills, with the ability to create documentation and standards that teams can understand and use.
• Demonstrated ability to influence across design and engineering teams without formal authority.
• Comfort working through ambiguity, including in areas where the field and standards are still evolving.
• Ability to translate between design and engineering audiences, turning design intent into implementable system structures without losing important details in either direction.

What would make us excited about you?

• Degree in Computer Science, Human-Computer Interaction, Design Technology, or a related field.
• Relevant training or certification in front-end engineering, design systems, accessibility, or AI-related disciplines.
• Experience building or governing AI- and agent-facing capabilities such as skills, tool definitions, MCP servers, or governed context sources.
• Experience with evaluation and observability practices for AI systems.
• Experience in insurance, financial services, or another regulated industry.
• Experience supporting both employee-facing and customer-facing products or experiences.
• Experience adapting enterprise design-system standards to third-party or vendor-owned platforms where the underlying component system cannot be fully controlled.
• Experience creating adoption models, contribution models, or federated governance for a shared system.
• Experience coaching engineers or designers on how to adopt and use shared systems.
• Familiarity with accessibility standards and how they are expressed and enforced through component systems and code.
• Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining multi-functional projects)
• Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Demonstrates a company ownership approach, thinking beyond boundaries of their own area
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

Why Choose a Career at CSAA IG?

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits.

Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.

Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.

Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact TalentAcquisition@csaa.com

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

CSAA Insurance Group is an equal opportunity employer.

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About Us

About CSAA Insurance Group

CSAA Insurance Group offers automobile, home and other personal lines of insurance to AAA Members in 23 states and the District of Columbia. Founded in 1914, the company has been rated "A" or better by AM Best for more than 90 years and, with over $8 billion in revenue, is one of the top personal lines property casualty insurance groups in the United States. Guided by care for people and communities, we cultivate an inclusive and flexible culture that strengthens connection, supports belonging, and empowers employees to make a meaningful difference for those we serve

Our Enduring Purpose

We help our members and communities prevent, prepare for and recover from life's uncertainties with care and compassion.

As a member-owned insurance company, our enduring purpose inspires us to be a voice for industry change, continually delivering AAA members peace of mind, providing employees the chance to do work that makes a real difference.

For more information on CSAA, please visit www.csaa-insurance.aaa.com

Careers at CSAA Insurance Group

A career at CSAA is built one development opportunity at a time, driven by your interests and by leaders who invest in you. Through mentoring, leadership programs, tuition support and hands‑on experiences, you can build a purpose‑driven path with meaningful impact.

• We prioritize human connection for the AAA members and commercial partners we serve and the employees who bring our shared mission to life.
• We build a culture of inclusion and belonging that supports community for all.
• We prioritize people over places, creating a flexible workplace where 95% of employees work remotely and gather in-person for moments that matter.
• We take responsibility for the world around us by serving our communities and supporting meaningful action to build a sustainable future.

For more information on life at CSAA, please visit https://careers.csaa-insurance.aaa.com/us/en/