Lead Digitalist – Commercial Operations & Customer Experience

Job Summary

The Lead Digitalist, Commercial Digital Transformation serves as a strategic business technology partner within IT, enabling the modernization of customer-facing processes, commercial operations, customer engagement, and revenue growth through digital technologies, data, analytics, and AI.

This role works closely with Sales, Marketing, Customer Service, Product Management, Finance, and Supply Chain stakeholders to identify opportunities, improve business processes, and support the delivery of commercial technology solutions that enhance customer experience and business performance in forecasting accuracy, sales productivity, and profitability.

• Commercial Transformation & Revenue Growth - Lead end-to-end modernization of commercial operating models, customer journey design, and commercial excellence frameworks across Sales Operations, Pricing, Revenue Management, and Forecasting.

• Commercial Platforms & Customer Ecosystem Enablement - Define and optimize the commercial technology landscape, including Salesforce CRM, Service Cloud, Marketing Cloud, CPQ, and customer portals. Drive Customer 360 capabilities and integrated commercial architecture.

• Customer Intelligence, Data & AI Enablement - Govern customer master data, segmentation, and pipeline data quality. Deploy predictive AI (forecasting, churn prediction, pricing optimization), generative AI (proposal and quote generation, sales assistants), and agentic AI (lead qualification, opportunity coaching, revenue optimization).

• Pricing, Forecasting & Commercial Excellence - Improve forecast accuracy, modernize pricing governance, support CPQ implementation, and enable scenario planning to drive margin visibility and pipeline management.

• Solution Design & Transformation Delivery - Lead business workshops, define functional requirements, develop future-state process designs, and own UAT and go-live readiness in partnership with Product Owners.

• Change Leadership & Commercial Adoption - Drive Salesforce adoption, support organizational change management, coach business leaders on digital capabilities, and promote data-driven decision-making.

Required Qualifications

• Bachelor's degree in Business, Information Systems, Engineering, or related field.
• Minimum 10 years experience in Commercial Operations, Sales Operations, Customer Experience, CRM, Revenue Operations, or Commercial Transformation.
• Experience leading enterprise-wide commercial transformation in complex B2B manufacturing environments.
• Demonstrated ability to influence executive and customer-facing stakeholders.
• Expertise in Salesforce, CPQ platforms, customer service platforms, and revenue analytics.

• Working knowledge of customer data governance, predictive analytics, generative AI, and agentic AI.

Preferred Qualifications:

Manufacturing or medical device industry experience; Salesforce transformation leadership;

revenue operations; pricing strategy.