Lead Engagement & Appointment Setting

Job Description This is a remote position. Lead Engagement & Appointment Setting Business address: New York City Metropolitan Area About the Client A premier career coaching and HR consulting firm serving executives, senior leaders, and professionals throughout the United States, has helped more than 2,000 professionals transform their careers while supporting organizations with talent acquisition, leadership development, and workforce strategy. It serves executive-level professionals, every client interaction must reflect professionalism, responsiveness, discretion, and exceptional customer service. Position Overview We are seeking a highly proactive, detail-oriented, and client-focused Virtual Operations & Client Success Assistant to become the operational backbone of our growing business. This is not a traditional task-based VA role. We're looking for someone who takes ownership, anticipates issues before they become problems, communicates proactively, and helps ensure every client and prospect receives an exceptional experience. The ideal candidate will support both client operations and inbound lead engagement while acting as a trusted liaison between clients, coaches, writers, and leadership. Role 2: Lead Engagement & Appointment Setting Manage inbound prospects from multiple channels. Responsibilities include: Respond promptly to new inquiries Build genuine rapport through personalized conversations Communicate naturally through: LinkedIn Facebook Instagram Email Phone SMS Qualify prospects using company criteria Ask thoughtful discovery questions Follow up consistently until a decision is reached Book discovery calls only with qualified prospects Keep Bonnie's calendar focused on high-quality appointments Update lead status inside Zoho CRM Manage inbound inquiries from: Website Google LinkedIn Facebook Instagram YouTube Accept and manage new members in the private Facebook community Conduct light outbound prospect research related to major corporate layoffs when requested Important: This is not a cold-calling role. The assistant should be comfortable engaging with warm, inbound leads using thoughtful, personalized communication rather than scripted responses. Lead Engagement Approximately 10–15 hours per week Flexible schedule with responsiveness to inbound inquiries Required Skills & Qualifications Communication Exceptional written and spoken English Neutral or professional English accent Confident communicating with: CEOs Executives Vice Presidents Senior Managers HR Leaders Professional phone etiquette Excellent email writing skills Strong relationship-building ability Technical Skills Experience with: Zoho CRM Zoho Desk Zoho WorkDrive The AI Work Platform for People & Agents | monday.com Slack Google Workspace Microsoft Office Zoom RingCentral LinkedIn Sales Navigator Facebook Business Suite Instagram AI tools (ChatGPT and Claude) The ideal candidate should know how to leverage AI to improve efficiency while exercising sound judgment and maintaining a personal, authentic communication style. Soft Skills We value attitude as much as experience. The ideal candidate is: Highly reliable Extremely organized Detail-oriented Proactive Self-managed Resourceful Tech-savvy Curious and eager to learn A strong problem solver Comfortable troubleshooting software issues independently Accountable Able to work with minimal supervision Professional under pressure Adaptable in a fast-paced environment Most importantly, this person should take ownership of their work, identifying stalled projects, following up without prompting, and communicating issues before they become problems. Preferred Experience Virtual Executive Assistant Client Success Coordinator Operations Coordinator Project Coordinator Customer Success Executive Coaching HR Consulting Recruitment Professional Services High-touch client service environments Experience supporting U.S.-based businesses or executive-level clientele is highly preferred. Performance Expectations Success will be measured by: Timely client onboarding Fast response times Accurate CRM updates Project completion without delays Consistent follow-up Quality appointment bookings Excellent client experience Minimal oversight required Strong communication Initiative and ownership Growth Opportunity This role begins part-time but is expected to grow alongside the business. We are looking for someone interested in building a long-term career with Bonnie Career Services, with the opportunity to transition into a full-time leadership support position as the company expands. Ideal Candidate Summary The ideal Virtual Assistant is more than an administrator—they are a trusted operational partner who: Thinks ahead instead of waiting for instructions Communicates confidently with executive-level clients Notices problems before leadership does Takes complete ownership of assigned responsibilities Maintains exceptional attention to detail Learns quickly and embraces technology Represents the Bonnie Career Services brand with professionalism, empathy, and excellence in every interaction