Lead Engineer - Customer Support Management

Date Posted:

Country:

Location:

Position Role Type:

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Overview:

In this role the engineer has to work with the customer support teams working in areas of Nacelle structures & ATA specifications. This position will focus on providing 24/7 support to our Airline customers’ requests by managing across different groups, negotiate delivery expectations, proactively assess and resolve customer issues. This position offers a unique opportunity to work on real-time technical challenges faced by airlines in support of safety operation and return to service.

Primary Responsibilities:

Quickly understands and assesses Airlines’ unique requirements and provides technical and informational support for in-service issues.

Reviews various maintenance documentation to identify solution(s) for in-service concerns and look proactively for potential fleet solutions.

Reviews engineering drawings and installations to ensure customer questions/concerns are resolved

Assists with the investigation of problems to provide engineering dispositions of discrepancies to return airplanes to revenue services.

Assists in the development of customer correspondence for continued safe operation and maintenance of equipment.

The position requires flexibility to address emergent issues and meetings with stakeholders may require an occasional off-shift work schedule to support the airline customers operating 24/7.

Ensure strict compliance to Aftermarket departmental procedures, Company policies, Export requirements, including compliance to all US export control requirements

Maintain a high degree of reliability and accuracy in all communications with Airlines, MROs, OEMs, Suppliers and other key stakeholders

Work alongside with a globally diverse aftermarket team of highly skilled engineers and be at the forefront of driving airline customer experience.

Report into Aftermarket technical services leaders and help in driving organization’s vision of the best aerospace systems company in the world

Basic Qualifications:

Minimum of Bachelors degree or higher in Mechanical engineering or Aerospace or Aeronautics.

Full time recognized Bachelor of Engineering (4 years) with 2 to 4 years of related work experience in similar roles.

Preferred Skills:

Experience supporting end users in a Aftermarket customer service role is highly preferrable.

Functional knowledge of Nacelle Systems and its components on various civil aircraft programs

Very good familiarity and working knowledge of CRM systems like MS Dynamics

Conversant with maintenance manuals such as Component Maintenance Manual, Aircraft Maintenance Manual, Structural Repair Manuals, Service Bulletins, Airworthiness Directives, etc.

Good verbal and written communication and presentation skills.

Experience in handling of repair, maintenance and retrofit processes, practices and documentation.

Good team player, willing to work in a dynamic and fast paced collaborative environment

Ability to organize, prioritize, multi-task, and manage time effectively

Ability to work under pressure in a fast-paced environment with short lead times handling multiple repair tasks.

Willingness to expand into technical areas without prior experience.

Basic knowledge of Nacelle Systems for legacy aircraft programs and new aircraft programs such B787, A320Neo, A220, A350 is preferred

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Aerostructures:

Collins Aerospace’s Aerostructures business is a world leader in the design, manufacture, integration and support of nacelles -- the aerodynamic structures which house aircraft engines. Our nacelle technologies improve fuel efficiency, reduce engine noise and supply critical stopping power when an airplane lands. Today, our innovative nacelle systems are featured on many of the world’s newest and most game-changing commercial, regional and business jet platforms. And we’re not stopping there: we’re working hard to create the next generation of nacelles that are greener, quieter and more efficient. In addition, our Engineered Polymer Products division is a leading developer and manufacturer of advanced, high-performance composite and elastomeric structures and products for marine applications. Whether in the air or underwater, we’re pushing the limits of innovation. Want to join us on this important journey?

WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes:

Transportation facility.

Group Term Life Insurance.

Group Health Insurance.

Group Personal Accident Insurance.

Employee scholar program.

Work life balance.

Car lease program.

National Pension Scheme

LTA

Fuel & Maintenance /Driver wages

And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all India positions require a background check, which may include a drug screen.

Note:

Background check and drug screen required (every external new hire in the India)

Drug Screen only performed for Operations Positions

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Requires theoretical to advanced knowledge of work area typically obtained through University Degree combined with experience. Practical knowledge of RTX projects, programs

or systems with the ability to make enhancements and leverage in daily work.

Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience.

Engineering/Other Technical Positions:Typically requires a degree in Science, Technology, Engineering or Mathematics(STEM) and a minimum of 2 years of prior relevant experience unless prohibited by local laws/regulations.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.