Lead Functional Consultant (Service Now)

For our client, we are looking for a Lead Functional Consultant (ServiceNow) to join their team in Poland. About the company Our client is a global digital solutions company headquartered in Austin, Texas, founded in 1993. With over 13,000+ associates and 1,100+ projects across the USA, Europe, APAC, and LatAm,creates bold, impactful, and innovative solutions. The Low Code Platforms Practice focuses on building cross-industry solutions using platforms such as ServiceNow, Pegasystems, and Microsoft Power Platform , delivering advisory and implementation services aligned with industry best practices. Requirements Proven experience in implementing and optimizing ServiceNow solutions (preferably CSM and Integrations) Deep understanding of ITIL-based processes Excellent facilitation, communication, and presentation skills Strong analytical, problem-solving, and process design abilities Experience in project management and end-to-end delivery Telecom or enterprise IT experience is a plus Ability to produce high-quality documentation and process maps Professional fluency in English What you will do Lead design, implementation, and optimization of ServiceNow solutions (including CSM and CMDB) Analyze and improve existing processes using ServiceNow best practices Gather, document, and validate functional and technical requirements Translate requirements into user stories, use cases, and process flows Create and deliver training materials and sessions for end-users and admins Provide ongoing support and recommendations to enhance platform adoption Communicate complex technical topics to non-technical stakeholders Coordinate cross-functional teams to ensure on-time, on-budget delivery What the company offers Full-time engagement for 7 months (with possible extension) Start date: Asap Location: Poland (remote) Work environment: Innovative, global, and collaborative culture Contract type: B2B