Lead Infrastructure Engineer (Pre-sales)

Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE The Lead Engineer (LE) serves as a principal technical leader within customer projects, overseeing the deployment and transition of technical solutions to address client requirements. Acting as a bridge between high-level architectural design and hands-on delivery, the LE ensures that solutions are practical, scalable, cost-efficient, and aligned with both organizational objectives and specific customer demands. KEY RESPONSIBILITIES Presales (Bid Team): Technical partner during the design phase. Delivery (Project Manager): Collaborator on implementation and consistency. CTO/Engineering: Liaison for custom developments and product-related issues. Customer Service: Support for seamless project transition. External: Direct interaction with customer technical teams and stakeholders. Technical Leadership & Project Management Oversee all technical activities within the project lifecycle to ensure delivery consistency. Partner with the Project Manager to explain complete project architectures to the customer. Gather and clarify requested changes, address technical issues, and manage communication with customer technical teams. Support the Project Manager in initiating central actions and maintaining technical integrity across the project. Presales & Design Collaboration Assist the Bid team in developing technical designs that prioritize delivery feasibility. Collaborate with Implementation Engineers (IE) to provide accurate delivery effort estimations. Review Target Design Documents and anticipate provisioning activities (both on-premise and central). Participate in Technical Impact Analysis (TIA) presentations to ensure no technical requirements are overlooked. Product & CTO Integration Act as a vital liaison to Engineering Managers for custom developments and product-related issues. Identify and communicate business and technical context to Product Engineering through Requests for Action (RFA). Explain product designs and technical limitations to both the Project Manager and the customer. Define requirements for automating provisioning tasks and evaluate changes to central procedures. Change & Support Management Facilitate the Change Request (CR) process, providing clear business justification and technical scoping. Review and qualify RFAs to ensure central teams accurately understand identified issues. Use structured troubleshooting approaches to accelerate deployment and streamline investigations SCOPE OF IMPACT Operational Excellence: Ensures high-quality deployment through rigorous qualification and review processes. Customer Satisfaction: Serves as a trusted technical advisor, clarifying complex aspects and coordinating between customer and internal teams. Process Improvement: Contributes to the evolution of provisioning tasks and automation requirements within the PAX CTO Program Office. Qualifications EXPERIENCE - At least 5 years experience in implementation or support of infrastructure platforms application deployments implementing systems and modules with experience in multiple full lifecycle implementations. KNOWLEDGE & SKILLS PROFESSION COMPETENCIES Business Process Improvement Capacity Planning & Management Cloud Computing Commercial Acumen Conceptual Thinking Configuration Management Conflict Resolution Contracts Management & Administration IT Governance IT Industry: Trends & Directions IT Service Management (ITSM) ITIL (Information Technology Infrastructure Library) Information Security Management Innovation Managing Change Managing Risk Requirements Analysis Standards Procedures & Policies System and Technology Integration Systems Thinking Technical Excellence Technical Troubleshooting Technical Writing/Documentation CORE COMPETENCIES Adhering to Principles & Values Communication Creating & Innovating Customer Focus Impact & Influence Leading Execution Results Orientation Teamwork EDUCATION & QUALIFICATIONS - Master's degree or equivalent preferably in Computer Science Engineering Mathematics or similar.- Where applicable a recognised professional certification is desirable. WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.