Lead Inside Sales Representative

Based within the Customer Service Center, the Lead Inside Sales Representative serves as the primary resource and first point of contact for Inside Sales Representatives, providing support, coaching, training, and guidance on departmental procedures, policies, and escalated issues. This role will support team effectiveness and reinforce established sales, activity, customer service, and departmental performance expectations. Lead by example through the consistent achievement of individual sales workload and performance goals. In addition, this role is responsible for guiding customer opportunities through the consultative sales process.

Optional Hybrid schedule available following training

(3 days in-office / 2 days remote)

The essential functions for this position include but are not strictly limited to:

• Maintain an active individual sales workload and performance goals while serving as the first point of contact for Inside Sales Representatives.
• Provide day-to-day peer guidance and real-time support including customer interactions, sales opportunities, procedures, policies, systems, escalated issues, and general business questions.
• Provide coaching, mentoring, training, and development to Inside Sales Representatives, including onboarding and supporting new team members, to reinforce sales skills, customer engagement practices, product knowledge, and departmental processes.
• Support team members in meeting established sales goals, activity expectations, KPIs and customer experience objectives, and communicate observed performance trends or support needs to manaqgement.
• Review team activity, workflows, and customer communication channels to support timely customer follow-up, lead management, accurate documentation, and adherence to established sales processes and contact cadence requirements and escalate significant concerns to management
• Assist with escalated customer, sales, and operational issues, collaborating with management, internal departments, field personnel, and business partners to support positive customer outcomes and departmental objectives.
• Motivate and encourage team members through communication, recognition, and positive reinforcement to promote a productive, collaborative, and results-focused team environment.

• Provide feedback and recommendations to management regarding procedures, policies, training needs, sales initiatives, incentives, contests, and team development opportunities.

• Lead by example through the consistent achievement of individual sales, activity, customer experience, and performance goals.

• Performing all other duties, tasks and responsibilities as assigned by the Tuff Shed management
• In order to perform the above functions, the Lead Inside Sales Representative must be present in the Customer Service Center, as scheduled, and work all required hours including, shift coverage, extended shifts or last minute scheduling adjustments
• Ability to work scheduled in-office hours is required in order to:
  • Allow for direct supervision, observation of work performance, real time coaching and feedback, clarification of assignments and priorities, and timely intervention when questions, errors, or last-minute changes arise.
  • Provide face-to-face onsite and real-time support to other employees, management, and leadership.
  • Adapt to changing priorities, obtain direction and approvals, receive job-related feedback, observe and participate in company culture to assist with problem solving, and building relationships with onsite interdepartmental peers and leaders.
• The Lead Inside Sales Representative may be required to work overtime (including some weekend work) in order to fulfill the requirements of the role

JOB QUALIFICATIONS

• Strong customer engagement, consultative selling, and relationship-building skills

• Strong problem-solving and decision-making skills with the ability to exercise sound business judgment
• Strong verbal and written communication skills with the ability to communicate effectively with customers, business partners, team members, and management
• Ability to coach, train, mentor, and provide constructive job related while referring formal performance matters to management.

• Ability to understand, apply, and reinforce departmental policies, procedures, sales processes, and performance expectations
• Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced sales environment

• Proficiency with Microsoft Office, internet applications, CRM systems, communication platforms, and other business technology

• Ability to work effectively within a collaborative team environment while demonstrating accountability and leadership

EXPERIENCE

• Demonstrated experience in inside sales, retail sales, or similar sales environments, preferred.
• Experience meeting sales goals, conversion objectives, or performance metrics, preferred.
• Experience coaching, training, mentoring, or supporting the development of team members preferred
• Experience utilizing CRM platforms such as Salesforce or similar systems preferred
• Experience working in a call center or customer service environment preferred

EDUCATION/CERTIFICATIONS/LICENSES

• Education
• High school diploma OR equivalent

WHAT’S IN IT FOR YOU?

Tuff Shed offers a great Benefits package for our full-time employees! - It pays to be a Tuff Shed team member:

OUR COMPETITIVE BENEFITS AND REWARDS

• • Competitive compensation and bonus programs (based on position)
  • Medical Benefits including Virtual Visits- The care you need-when, where and how you need it!
  • Dental & Vision Benefits
  • Flexible Savings Account (FSA)
  • Employee Stock Ownership Plan (ESOP) – You’re more than an employee - Get rewarded for long and loyal service with ownership interest in the Company
  • Paid Time Off and Paid Holidays.
  • 401(k) plan
  • On-Demand Access to Your Pay! - Why wait until pay day?

NEXT STEPS:

• Learn more about us! Check out the Tuff Shed Website at www.tuffshed.com Interested?
• Interested? We encourage you to submit an application for consideration

SLS2021