Lead Medical Staff Services Specialist

At Houston Methodist, the Lead Medical Staff Services Specialist position is responsible for functioning as the lead person in medical staff services and in this capacity also performs medical staff services specialist duties and regularly leads projects and performs specialized responsibilities as a regular part of normal job duties. This position serves as the liaison between management, staff and physicians for routine to complex matters, resolving questions and issues, as well as supporting staff in ensuring the delivery of exceptional customer service and adherence to departmental standards. Duties for the Lead Medical Staff Services Specialist position may be varied and may include many of the following: organizing work schedules, creating work assignments, reviewing time cards for accuracy, conducting quality assurance audits of staff performance, developing and implementing quality improvement activities, training and mentoring staff, providing feedback on staff performance and developmental needs, collecting/analyzing/reporting on data, preparing reports on performance and metrics, and other responsibilities of a similar nature and level.

FLSA STATUS
Non-exempt

QUALIFICATIONS

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

• Three years of direct Medical Staff Specialist experience which includes three years of experience in word-processing and spreadsheet software, such as Microsoft Word and Excel, and database management

LICENSES AND CERTIFICATIONS
Preferred

• CPCS - Certified Provider Credentialing Specialist (NAMSS) or
• CPMSM - Certified Professional Medical Services Management (NAMSS)

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Self-motivated, detail-oriented, energetic, and able to prioritize multiple projects
• Knowledge of accreditation and certification regulations that relate to Medical Staff Services
• Computer literacy, including ability to utilize various software programs to complete all job tasks described in job summary. Must be proficient in word-processing, spreadsheet and presentation software such as Microsoft Word, Excel, and PowerPoint. Experience with credentialing software preferred
• Knowledge of medical terminology
• Ability to complete work within designated time frames
• Ability to offer suggestions to leadership and colleagues and implement change to enhance efficiency and organization of office operations
• Ability to maintain confidentiality and privacy of practitioner files

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Orients, guides and mentors team members and support staff, to help build confidence and competency in skills, knowledge and abilities. Role models to team members effective communication and customer service skills, assisting in their development of such skills while serving as a backup in the absence of Med Staff Specialist. Assists in interviewing and hiring of new staff. Provides feedback to management on team member performance and conduct.
• Promotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one other to achieve optimal departmental and organizational results.
• Assists with customer needs, handles resolution of complex problems/issues and escalates to management as needed.

SERVICE ESSENTIAL FUNCTIONS

• Collaborates with the Director and or Manager, other Executives, Hospital Leadership Team and Board of Trustees in developing, maintaining, and enhancing physician relations, services and communication between the medical staff and the hospital to promote quality health care delivery and physician loyalty and satisfaction.
• Supports higher level Med Staff committees and governing boards.
• Reviews and updates annual physician education.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Performs analysis of applications/documents and internal audits on files.
• Performs data analysis and investigates issues within the credentialing database; manages database as necessary.
• Prepares for accreditation reviews and ongoing compliance with regulatory standards.
• Facilitates survey discussions pertaining to medical staff.

FINANCE ESSENTIAL FUNCTIONS

• Adjusts work schedules to accommodate departmental/organizational needs while providing leadership to staff on efficient utilization of time to ensure accuracy in the review and approval of team member timecards.
• Uses resources efficiently and does not waste supplies.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development through leader standard work, projects and activities.
• Generates and communicates new ideas and suggestions that will improve quality or service. Leads department projects and activities. Provides process improvement for the department.
• Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
• Uniform: No
• Scrubs: No
• Business professional: Yes
• Other (department approved): No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
• On Call* No

TRAVEL**
**Travel specifications may vary by department**
• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Work Shift:

1 - Day (United States of America)

Job Category:

Non-clinical

Houston Methodist The Woodlands Hospital opened in June 2017. This 725,000-square-foot, full-service, acute-care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also, on the beautiful hospital campus, located at the intersection of Interstate 45 and Texas State Highway 242, are two medical office buildings, which include a Breast Care Center; Cancer Center; infusion center; heart and vascular services; neurology; orthopedics and sports medicine; rehabilitation services; wellness services; an outpatient laboratory; and several other multispecialty physician practices. In January 2022, Houston Methodist The Woodlands opened Healing Tower — a $250 million expansion project that added 106 beds, focused on medical-surgical and women’s services, and provided nine operating rooms. The project also included the expansion of the endoscopy center, emergency department and diagnostic imaging department with an enhanced neurodiagnostic and interventional center.

Houston Methodist is an Equal Opportunity Employer.

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About Us

Houston Methodist is one of the nation’s leading health systems, with eight hospitals, including its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital across the Greater Houston area. We also offer research, residency programs, international patient services, clinics and comprehensive care centers. Come lead with us.