Lead Process Excellence
- Salary
- ₱52K–₱73K/mo
- Hiring from
- Philippines
- Work type
- Hybrid
- Posted
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About Us
At Level Up Talent Solutions, we believe great work starts with feeling supported, trusted, and valued.
We are a people-focused talent company that connects skilled professionals with meaningful long-term opportunities. Our goal is to create an environment where you can do your best work, continue growing, and feel confident in the role you play within a team.
When you join Level Up Talent Solutions, you are not just filling a position. You are becoming part of a community that values clear communication, consistency, and mutual respect. We work closely with you to understand your strengths, your experience, and the type of work environment where you can thrive.
We support our talents through structured onboarding, ongoing guidance, and realistic expectations. You will always know what success looks like and who to turn to when you need support. We believe that when talents feel aligned and empowered, everyone succeeds.
At Level Up Talent Solutions, growth is not only about skills. It is about confidence, stability, and building a career you can be proud of.
We are here to help you level up.
Job Description
This is a remote position.
Job Title: Lead Process Excellence
Company: Level Up Talent Solutions
Salary Package: PHP 52,000–73,000
Work Set-up: Hybrid
Location: Manila / India
Account Type: Non-Voice
Required Certification: Lean Six Sigma Green Belt
Work Schedule: Flexible shifting schedule, including weekends, night shifts, and holidays as business needs require
Job Overview
Level Up Talent Solutions is looking for a Lead Process Excellence to lead process improvement initiatives that strengthen operational efficiency, quality, and consistency in a BPO/CPO environment.
This role is responsible for analyzing workflows, leading Green Belt-level projects, identifying root causes, and implementing measurable improvements. It also involves developing SOPs, process maps, training materials, and control plans to sustain results.
The ideal candidate is a certified Lean Six Sigma Green Belt with 3–5 years of relevant experience, strong analytical skills, and hands-on experience leading improvement projects. They should be able to manage multiple initiatives and work effectively with Operations, Reporting/MIS, and cross-functional teams.
Responsibilities
- Lead Green Belt-level improvement projects using DMAIC, root cause analysis (RCA), process mapping, and workflow analysis.
- Analyze operational data, identify trends and process gaps, and recommend actions to improve efficiency, quality, and performance.
- Collaborate with Operations, Reporting/MIS, and cross-functional partners to implement improvements and support process adoption.
- Develop and maintain SOPs, process maps, training materials, and control plans to standardize workflows and sustain results.
- Manage multiple projects, facilitate process reviews and training, and present findings, progress, and recommendations to stakeholders.
Qualifications
- Bachelor’s degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field, with Lean Six Sigma Green Belt certification.
- 3–5 years of experience in process improvement, operations, business analysis, or continuous improvement, including BPO/CPO experience.
- Hands-on experience leading Green Belt-level projects using DMAIC, RCA, process mapping, and workflow analysis, supported by strong data interpretation and analytical skills.
- Proficiency in Microsoft Excel, PowerPoint, and process documentation tools; experience creating SOPs, process maps, and training materials.
- Strong communication, cross-functional collaboration, organization, and project management skills; willingness to work hybrid and accommodate shifting schedules, including weekends, night shifts, and holidays as required.
Nice to Have
- Exposure to Lean, Kaizen, or improvement methods beyond Green Belt level, and experience supporting Black Belts, Business Excellence Managers, or Transformation teams.
- Familiarity with Power BI or Tableau, with demonstrated success sustaining improvements through control plans and standardized documentation.
- Strong workshop facilitation, stakeholder influence, business writing, training delivery, and problem-solving skills, with the ability to work independently and within a team.
Requirements
Required:
• Bachelor’s degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field.
• Lean Six Sigma Green Belt certification.
• At least 3–5 years of experience in process improvement, operations, business analysis, or continuous improvement roles.
• BPO/CPO experience.
• Hands‑on experience leading Green Belt–level projects using DMAIC, RCA, process mapping, and workflow analysis.
• Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable recommendations.
• Proficiency in Microsoft Excel, PowerPoint, and process documentation tools.
• Experience creating SOPs, process maps, and training materials.
• Strong communication skills, with the ability to present findings clearly to cross‑functional teams.
• Ability to collaborate effectively with Operations, Reporting/MIS, and cross‑functional partners.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
Desired:
• Exposure to Lean, Kaizen, or other continuous improvement methodologies beyond Green Belt level.
• Experience supporting or working alongside Black Belts, Business Excellence Managers, or Transformation teams.
• Familiarity with data visualization tools (e.g., Power BI, Tableau).
• Strong facilitation skills for workshops, huddles, and process reviews.
• Ability to influence stakeholders and drive adoption of new processes.
• Demonstrated success in sustaining improvements through control plans and standardized documentation.
• Experience in business writing, process documentation, and delivering training.
• Strong problem‑solving skills with the ability to work independently and within a team.
