Lead Processor

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

The Lead Processor is a high-level operations position with proven expertise in mortgage document and mortgage loan transactional execution. This individual will support various critical activities across the Special Products and Land Transaction teams. This is a self-driven, motivated employee with a high degree of flexibility as well as considerable critical thinking skills. This individual needs to step in to support complex activities surrounding assumptions, land transactions and document management.

What You’ll Do

• Support activities across the Special Products and Land Transaction teams as needed including:
  • Assumptions, partial releases, and other land transactions
• Act as the team’s resource and subject matter expert to answer questions and create resolutions using experience, best practices, and sound judgment
• Prepare files
• Review and complete loan files
• Research and remediate exceptions
• Work with spreadsheets and reconciliations
• Coordinate with clients, customers and other departments and external parties to complete transactions
• Assess processes and make recommendations for improvements
• Work with vendors to monitor activity and conduct research
• If needed, prepare procedures and job aids
• Assists in scheduling and coordinating team activities
• Troubleshoots and guides others on wide variety of complex problems and identifies solutions within broad application and functional expertise

What You’ll Bring

• 5+ years of directly related mortgage loan document, mortgage loan transactional experience and demonstrated leadership experience
• Must have the ability to manage multiple tasks/projects simultaneously and demonstrate flexibility and adaptability to changing priorities, including the ability to prioritize workload to meet critical deadlines.
• Demonstrated ability to effectively communicate with both internal and external customers, peers, and management
• Strong critical thinking
• Self-driven and doesn’t require high degree of supervision
• Work with efficiency and accuracy

Pay Range: $24.42 - $32.56 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

About Us

Our people are the foundation of First American’s success and that is the reason we put them first.

This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference.

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