Lead Product Manager - Portals Platforms

Product Management at Wolters Kluwer

Great products are built by teams that deeply understand customer workflows, use evidence to make decisions, and continuously learn faster than the markets they serve.

We're evolving our product organization to be more customer-obsessed, evidence-driven, and AI-enabled than ever. Product Managers use AI to accelerate discovery, experimentation, and execution while applying strong judgment and maintaining accountability for outcomes.

We expect our teams to focus on customer value, work across boundaries, challenge assumptions, and continuously improve both products and the way they Product Managers look beyond roadmap execution to continually reassess the customer problems that matter most and pursue different solutions when they can create greater value.

Essential Duties and Responsibilities

The Lead Product Manager - Portals Platforms is responsible for creating customer and business value through Wolters Kluwer’s CLC portal products including MyCT and CT Advantage. This role combines customer understanding, product judgment, experimentation, and execution to deliver products that customers adopt and value.

The Lead Product Manager - Portals Platforms develops a deep understanding of customer workflows, identifies meaningful problems to solve, and translates customer, market, and business insight into product priorities and measurable outcomes. They work closely with Engineering, Design, Product Marketing, Sales, Customer Success, Operations, and domain experts to discover, build, launch, and improve products.

Product Managers are expected to embrace AI-enabled ways of working and the Agentic Product Development Life Cycle, using AI to accelerate learning, prototyping, experimentation, and execution while remaining accountable for product decisions and outcomes.

Knowledge/Skills/Abilities

• Deep customer orientation and the ability to translate customer and professional workflow understanding into valuable product outcomes.
• Ability to plan and conduct customer research using appropriate qualitative and quantitative methods, synthesize evidence, and translate learning into product decisions.
• Ability to plan and conduct customer research using appropriate qualitative and quantitative methods, synthesize evidence, and translate learning into product decisions.
• Strong product judgment and the ability to balance customer value, business value, technical feasibility, and risk.
• Commercial judgment and the ability to understand the product’s business model, contribute to forecasts, evaluate willingness to pay and differentiation, and use commercial performance to guide decisions.
• Strong understanding of modern Product Management practices, including discovery, experimentation, prototyping, telemetry, launch, adoption, and continuous improvement.
• Ability to use customer evidence, experimentation, and business data to make product decisions.
• Working fluency in AI-enabled product development and the use of AI to accelerate learning, decision-making, and execution.
• Ability to lead product outcomes in a matrixed organization by aligning cross-functional teams, managing dependencies, and influencing decisions without direct authority.
• Strong communication and influence skills, with the ability to adapt messages and communication style for customers, delivery teams, and business partners.
• Curiosity, adaptability, and commitment to continuous learning and improvement.

QUALIFICATIONS

Education

• Bachelor's degree or equivalent practical experience required. Relevant professional experience or domain expertise may substitute where appropriate.

Experience

• Product Management experience in enterprise software, SaaS, information services, or similarly complex product environments
• Experience using AI to accelerate customer understanding, insight synthesis, experimentation, prototyping, and product execution while maintaining strong human judgment
• Experience applying AI and automation in product development to enhance requirements definition, accelerate delivery, or enable intelligent product capabilities·
• Hands-on experience shipping products and experiences to clients in the invoicing, billing, and financial services domain.
• Demonstrated experience translating customer, market, workflow, and business insight into product priorities and measurable outcomes.
• Experience working across discovery, validation, launch, and continuous product improvement.
• Experience building, launching, or improving AI-enabled products, capabilities or workflows.
• Experience using customer feedback, experimentation, and product telemetry to improve product outcomes.
• Experience partnering effectively with Engineering, Design, Product Marketing, Sales, Customer Success, Operations, and domain experts.
• Proven ability to operate in distributed, matrixed organizations with strong cross-functional collaboration.
• Ability to work US East Coast or Central hours

TRAVEL & WORK ARRANGEMENT

• Ability to travel as needed (approx 15%)
• This role operates under a hybrid work model. Employees located within 50 miles of a Wolters Kluwer office are required to work onsite at least 8 times per month, with Chicago, New York, and Dallas serving as the preferred locations for this position

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Be the Difference

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.

We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

About Wolters Kluwer

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. ​

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Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. ​

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We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. ​

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We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. ​

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With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.​

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For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

Tips & Tricks - Resumes

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

Building Diverse Teams

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.

This principle is ingrained in our company values and articulated in our Code of Business Ethics.

Our Global Well-being Program

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.​

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Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. ​

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More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.

Equal Opportunity Employer

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

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