Lead SaaS Implementation Specialist
- Salary
- $130K–$140K
- Hiring from
- United States
- Work type
- Hybrid
- Posted
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Job Description
Lead SaaS Implementation Specialist
A fantastic opportunity for a Lead SaaS Implementation Specialist to join a rapidly growing AI software company, helping enterprise customers transform complex business processes. This is a senior, client-facing opportunity combining ownership of complex software implementations with coaching colleagues and shaping how the wider team delivers.
You will guide strategic customers from initial discovery through to successful deployment and confident, independent use of the platform, working closely with technical and commercial teams to deliver lasting value.
Location: New York, three days per week in the office after probation
Salary: $130,000–$140,000 base salary + performance-related bonus + benefits
Requirements for Lead SaaS Implementation Specialist:
- Significant client-facing experience within enterprise B2B SaaS, spanning implementation, professional services, onboarding, delivery or customer success, and/or substantial relevant experience advising on contracts and commercial processes
- This company highly value strong academic credentials, so you should be degree-educated with a minimum GPA of 3.5 from a top university
- Proven experience owning complex, high-value enterprise implementations from discovery through to successful adoption
- Strong understanding of contracts, negotiation processes, approval procedures and commercial workflows
- Ability to assess customer requirements, challenge unnecessary complexity and recommend practical solutions within the platform’s capabilities
- Excellent stakeholder management skills, with the confidence to advise senior enterprise decision-makers
- Experience coaching colleagues, reviewing delivery quality and improving implementation methods
- Strong organizational skills, with the ability to manage multiple customer engagements while maintaining accuracy and meeting agreed milestones
- Experience writing effective prompts for AI tools and explaining these techniques to others
- Confidence making decisions and providing direction when requirements are evolving or unclear
- Experience with contract management software, international deployments or phased enterprise rollouts would be advantageous
Responsibilities for Lead SaaS Implementation Specialist:
- Lead complex implementations for strategic enterprise customers, including deployments spanning multiple regions or business functions
- Run discovery sessions to understand customer processes, resolve competing priorities and establish clear implementation plans
- Guide platform configuration decisions, balancing immediate requirements with scalability and long-term usability
- Manage concurrent implementations against agreed timelines, milestones and customer outcomes
- Take ownership of delivery challenges, recommending solutions and addressing risks early
- Lead sensitive customer conversations, including resetting expectations, managing scope and bringing delayed implementations back on track
- Help customers achieve confident, independent platform use through practical training and guidance on AI prompting
- Coach colleagues, review implementation work and help maintain consistent delivery standards
- Develop and improve implementation playbooks, configuration guidance and training materials
- Work closely with Product and other internal teams, translating recurring customer needs into clear, evidence-based feedback
- Undertake occasional travel according to customer and business needs
What the role offers:
- A lead-level opportunity combining strategic enterprise delivery with coaching and influence over implementation standards
- The chance to work with advanced AI software that improves how enterprise teams operate
- A competitive base salary alongside health insurance, enhanced parental leave, a learning and development budget, 25 days of annual leave and birthday leave
Applications:
If you would like to apply for this unique Lead SaaS Implementation Specialist opportunity, please send your resume via the relevant links!
We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing applications@redtech-recruit.com (if this email address has been removed by the job board, full contact details are readily available on our website).
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We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
