Lead Scrum Master (SAFe / PI Planning)

Role Overview

The Lead Scrum Master is a senior servant-leader responsible for driving Agile excellence across multiple Scrum teams within the Engineering technology group. This role provides strategic coaching, delivery enablement, and cross-team alignment while ensuring disciplined adherence to Agile frameworks and principles. The Lead Scrum Master will Mentor and coach other Scrum Masters, fostering capability growth and Agile maturity.

Key Responsibilities

Agile Leadership & Multi-Team Enablement

• Lead multiple Agile teams, ensuring successful delivery using Scrum/SAFe frameworks.
• Coach teams in Agile values, ceremonies, practices, and continuous improvement.
• Lead and coach multiple Scrum teams on Scrum, Kanban, and hybrid agile frameworks
• Promote servant-leadership, collaboration, empowerment, and transparency.
• Ensure effective communication flow and visibility of progress.
• Serve as Agile ambassador across the portfolio for the organization.
• Enabling formal and informal training on Scrum, SAFe, and Lean practices.
• Develop coaching plans to uplift Agile maturity across teams.

AI‑Enabled SDLC Transformation

• Enable adoption of AI‑based tools and practices across SDLC stages:
• AI‑assisted backlog refinement & estimation
• Code generation, code review, and quality analysis
• Intelligent test automation and defect prediction
• Release insights and delivery analytics
• Partner with Engineering & DevOps to integrate AI capabilities into existing toolchains (e.g., CI/CD, ALM tools)

Facilitation & Delivery Governance

• Facilitate key ceremonies: PI, Sprint Planning, Reviews, Retrospectives, Daily Scrums.
• Remove impediments proactively; resolve conflicts.
• Drive healthy backlog practices with Product Owners.
• Track performance metrics and ensure reliable delivery.
• Facilitate stand-ups and resolve blockers.
• Lead refinement, planning, review, retrospective sessions.
• Facilitate cross-team alignment and dependency management.
• Conduct coaching sessions.
• Drive continuous improvement practices.
• Prepare delivery dashboards and insights for leadership.
• Guide team members and other Scrum Masters.
• Track sprint progress using Azure DevOps and other tooling.
• Active adoption of Copilot and agenting workflows for enhanced practices and tracking
• Understand and track the team productivity with matrices tooling and suggest improvements.
• Drive measurable improvements in: Cycle time, Throughput & velocity, Predictability, Quality & rework reduction
• Establish and track agile metrics such as: Lead time, cycle time, flow efficiency, Sprint predictability, DORA and value delivery metrics
• Use data insights (including AI‑driven insights) to inform retrospectives and improvement actions

Stakeholder Management, Cross-Functional Collaboration and continuous Improvement

• Partner with Product Owners to ensure well‑refined, outcome‑driven backlogs
• Collaborate with UX, Architecture, and Engineering Leads to remove dependencies and delivery bottlenecks
• Facilitate alignment across teams for large initiatives and integrated product delivery
• Experiment with new processes and tools to enhance delivery efficiency.
• Lead improvement actions from retrospectives.
• Influence leaders through data-driven insights.
• Manage escalations professionally and maintain trust.
• Identify systemic impediments and drive organizational‑level improvements
• Promote experimentation, learning, and innovation using AI and automation
• Act as a change agent to evolve agile maturity and engineering effectiveness

Success Indicators

• Improved Agile maturity across DPRCC teams.
• High-performing, self-organizing teams.
• Strong coaching outcomes for direct reports.
• Predictable, transparent, and efficient delivery.
• Drive measurable improvements in: Cycle time, Throughput & velocity, Predictability, Quality & rework reduction.

Qualifications

• 10–15 years of experience with deep Agile/Scrum/SAFe expertise.
• Minimum 7 years in the role of Scrum Master and similar with strong experience in Scrum, Kanban, and Flow‑based delivery.
• Strong experience with SAFe, Azure DevOps, CI/CD, and Agile engineering practices.
• Excellent communication, facilitation, and stakeholder management skills.
• Fluent in English with strong leadership presence.
• Data‑driven mindset with experience using metrics to guide improvement
• Experience in engineering heavily or platform product organizations
• Exposure to enterprise‑scale agile transformations
• Familiarity with value stream management and flow optimization
• Experience enabling AI adoption responsibly within teams (governance, ethics, security)

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Be the Difference

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.

We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

About Wolters Kluwer

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. ​

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Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. ​

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We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. ​

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We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. ​

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With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.​

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For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

Tips & Tricks - Resumes

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

Building Diverse Teams

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.

This principle is ingrained in our company values and articulated in our Code of Business Ethics.

Our Global Well-being Program

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.​

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Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. ​

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More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.

Equal Opportunity Employer

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

GDPR

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