Lead Service Coordinator

Hybrid • Srvc Coord-Eastern-South- St. Louis - St Louis, MO 63123

• Salary Range: $26.75 Hourly
• Position Type: Full Time
• Job Shift: Day
• Education Level: 4 Year Degree
• Category: Nonprofit - Social Services

Lead Service Coordinator

Full-time

St. Louis

St. Louis County

(Hybrid/Remote)

**Applicant must live in the service area to be considered**

Compensation above the base rate may be offered based on relevant experience

The Center for Human Services (CHS) has provided exceptional opportunities for individuals with intellectual and developmental disabilities since 1955. Currently, CHS provides programs and services to assist individuals with disabilities, low income, at-risk children, and their families to meet their goals, and experience their best lives while living, working, playing, and becoming a part of their communities. As an organization, we are leaders in excellence, we have a steadfast commitment to solutions, we respect all differences, abilities, and similarities in our employees and clients, and we advocate autonomy!

POSITION SUMMARY

The Lead Service Coordinator is a senior-level position in the Service Coordination department that supports Service Coordinators by helping people meet their personal needs and goals in obtaining the greatest degree of independence and inclusion possible in everyday life. They help individuals with developmental disabilities and their families identify services and supports to meet their needs. They advocate monitor, and evaluate services provided to the individual. Along with carrying out administrative, mentoring and quality assurance tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages a caseload of varying ages, disabilities, and case complexity to improve the quality of support and services by establishing strong, trusting relationships through regular contact and planning with the individual and their team to identify needs and creating an action plan to assist the person in meeting those needs.
• Develops community relationships and support systems and if appropriate, links resources by matching the unique support needs of individuals and families (identified in the plan) with resources in the community. Linking may involve researching existing resources, developing new resources, making referrals to collaborating agencies with information and follow-up support, preparing Utilization Review requests, service authorizations, and coordinating federal, state, county, and community programs to achieve necessary supports.
• Ensures quality enhancement by monitoring and assessing the quality, timeliness and effectiveness of services and support received through an ongoing review process. Monitoring occurs via phone or email contact as well as through in person meetings. In person meetings are completed Monthly, Quarterly, and Annually. These meetings can occur in a variety of settings including but not limited to individual’s homes, Day Programs, community settings, an office setting, group homes, and/or residential settings. If there are findings from the monitoring, reporting processes will be followed including protocols for mandated reporting in the case of suspicion of abuse and neglect situations.
• Maintain accurate and timely documentation by recording all activities delivered within three business day of TCM activity and maintaining a minimum of 85 TCM billable hours per month.
• Provides the most up-to-date information to people we support by participating in knowledge enrichment such as completing all training as assigned, continuing one’s education, and attending conferences and seminars. This may include planning, facilitating, and coordinating quarterly all staff meetings under the direction of the SC Leadership team.
• Mentors and assists with training Service Coordinators by providing information concerning case management practices, administrative rules and regulations, community resources, vendors, and programs. Completes administrative tasks by reviewing Requests for Expenditures and approving Level of Care and sending the assessment to the designated recipient.
• Assures high quality services by assisting with internal and external audits as requested; attending at least one (1) visit/meeting with each Service Coordinator quarterly and auditing one (1) file per Service Coordinator per quarter,
• along with generating and analyzing QA data and developing recommendations/solutions. Communicates with the SC Leadership team on quality trends or concerns identified within the SC Department and creates team unity by accepting and willingly carrying out special assignments or duties.
• Custodian positions in Benton and Polk Counties will affirm the success of team members assigned by recruiting, interviewing, hiring, and training new talent: providing constructive and timely feedback through performance evaluations or during everyday interactions to assigned employees; and handling discipline and termination of employees in accordance with company policy and will keep an accurate inventory of cleaning supplies.

SKILLS AND ABILITIES

• Accurate listening
• Attention to detail
• Developing others
• Handling stress well
• Leading others
• Meeting standards
• Proactive thinking
• Problem solving abilities
• Respect for policies
• Results-orientated thinking

COMPETENCIES

• Ability to work independently
• Able to gain commitment
• Able to solve problems
• Flexible and open to change
• Highly reliable
• Proficient in Microsoft office 365 or related software
• Respect the rights of all individuals
• Strong follow-up skills by phone, email, etc.
• Strong leadership skills
• Strong organizational skills and attention to detail
• Strong written and verbal communication

REQUIRED EDUCATION and EXPERIENCE

• A Bachelor's degree from an accredited college or university a Registered Nurse license.
• Four or more years of professional experience is required, in working with individuals with intellectual and/or developmental disabilities in a community-based setting. Two of the four years of professional experience required must be met by being employed by the CHS Service Coordination department as a Service Coordinator and/or previous TCM or DMH-DD case management experience will be counted as professional experience.

REQUIRED MISCELLANEOUS REQUIREMENTS

• Must have reliable transportation and an acceptable driving record. Must use your own vehicle for transportation. Must be able to drive for work-related assignments to individuals’ homes to meet face-to-face with individuals on caseloads.
• Must have a valid driver’s license. A class E Missouri Driver’s license if residing in the state of Missouri is preferred, but not required.
• Must provide proof of personal, valid vehicle insurance.

SHIFTS: FT (40 hrs/wk) Mon-Fri: 8am-5pm

BENEFITS: CHS offers best-in-industry benefits. Click here to view our Benefits guide for more details

EEO STATEMENT

Center for Human Services/Chariton Valley Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This statement applies throughout the life cycle of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 660-826-4401 ext. 331 or 660-665-1111 ask for HR.