Lead Trainer - Learning & Development

• Put Patients First
• Empower Entrepreneurial Provider and Care Teams
• Operate with Integrity & Excellence
• Be Innovative
• Work As One Team

What You'll Do

• Design, development, and delivery of learning solutions (in-person and virtual) aligned with organizational strategy and business priorities.
• Exercise independent judgment in selecting instructional methods, facilitation approaches, and content design to meet diverse learners and business needs.
• Apply adult learning theory and instructional design expertise to drive measurable improvements in learner engagement, knowledge transfer, and performance outcomes.
• Evaluate training effectiveness using data, feedback, and performance trends; independently identify gaps and implement enhancements to learning programs.
• Facilitate high-impact sessions with executive presence, adapting in real time to audience dynamics, business context, and emerging challenges.
• Navigate complex, sensitive, or ambiguous situations during training with sound judgment, professionalism, and composure.
• Design and deliver programs supporting onboarding, compliance, leadership development, and workforce capability building.
• Partner cross-functionally with leaders to assess learning needs, recommend solutions, and influence training strategies that impact organizational performance.
• Demonstrate ownership by proactively identifying opportunities, solving problems, and continuously improving the learning experience without direct supervision.
• Other duties as assigned.

• Serve as a secondary system administrator and subject matter resource for the AstranaLMS (Litmos).
• Analyze LMS data and training metrics to evaluate learning effectiveness and recommend improvements.
• Configure courses, manage reporting, and support system enhancements aligned to learning strategy.

• Collaborate with L&D leadership and internal stakeholders to assess learning needs and recommend appropriate training solutions.
• Support enterprise‑wide initiatives focused on employee engagement, capability building, and performance improvement.
• Partner on communications related to learning programs, applying judgment to ensure clarity, relevance, and effectiveness.

• Identify opportunities to improve learning programs, processes, and learner experience.
• Demonstrate initiative in applying emerging practices, including AI‑enabled tools, to increase productivity and learning impact.
• Manage multiple concurrent projects, prioritizing work based on business needs and timelines.
• Participate in cross‑functional initiatives requiring adaptability, independent judgment, and follow‑through.
• Stay current on adult learning trends, LMS innovations, and instructional design best practices.
• Effectively reprioritize work in response to changing business needs.
• Demonstrate perseverance and follow-through across multiple concurrent projects.

Qualifications

• Bachelor’s degree in Human Resources, Education, Business, or related field—or equivalent experience.
• MHA: Master of Health Administration, a plus.

• 5-7 years of experience in demonstrated independent facilitation across enterprise audiences. Learning and development and instructional design skills preferred.
• Experience designing or delivering training in healthcare, clinical, or regulated environments strongly preferred.
• Experience with LMS platforms (Litmos experience plus).

• CPTD: Certified Professional in Talent Development (formerly CPLP)
• CPTM: Certified Professional in Training Management

• Strong facilitation presence & demonstrated ability to develop into an engaging facilitator
• Excellent verbal and written communication skills with the ability to connect with diverse audiences
• High level of organization, attention to detail, and ability to manage multiple priorities
• Demonstrated ability to learn new systems, processes, and content quickly
• Strong problem-solving skills and solution-oriented mindset
• Experience scaling training programs across multi-site or enterprise environments
• Intermediate proficiency in Microsoft Office Suite (PowerPoint, Teams, Word, Excel, Outlook)
• Ability to thrive in a fast-paced, dynamic environment with shifting priorities
• Measures learning effectiveness using quantitative and qualitative data and links training outcomes to workforce performance or business results

Environmental Job Requirements and Working Conditions

• Our organization follows a hybrid work structure where the expectation is to work both in office and at home on a weekly basis. The home office is located at 1600 Corporate Center Dr., Monterey Park, CA 91754.
• Must be willing to travel up to 25% to clinics and offices as needed for training sessions and preparation.
• The total compensation target pay range for this role is $80,000 - $105,000 annually. The salary range represents our national target range for this role.