Lead Transformation

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

8pm to 5am (Philippines)

Job summary

The Business Transformation Lead drives enterprise and function-level transformation initiatives within the Global Business Services (GBS) organization, spanning process re-design, operating model improvement, and continuous improvement. The role leads the transformation and CI pipeline, facilitates Kaizen and redesign initiatives, and applies Lean and structured problem-solving methodologies to deliver step-change improvements in efficiency, cost, quality, and customer experience. Partnering closely with process owners, subject matter experts, solution architects, data, automation, and training teams, this position designs and deploys future-state, scalable, and digitally enabled solutions. Serving as a subject matter expert in Lean and transformation practices, the Lead strengthens process capability, ensures benefit realization and sustainment, and actively shapes a culture of innovation, accountability, and continuous improvement aligned with the GBS strategy.

Essential functions

• Lead business transformation initiatives across multiple functions, encompassing continuous improvement, process re-design, and targeted operating model and capability changes—from problem definition through implementation and sustainment.

• Plan and facilitate Kaizen events and rapid improvement workshops, driving cross-functional collaboration to deliver measurable improvements in efficiency, quality, cost, and customer experience.

• Apply Lean, Kaizen, and process optimization techniques to eliminate waste, improve flow, strengthen process capability, and standardize ways of working.

• Conduct deep-dive process diagnostics such as process assessments, time studies, value stream mapping, and demand/capacity analysis to identify systemic and cross-functional improvement opportunities.

• Partner with process owners, subject matter experts (SMEs), solution architects, and digital teams to design and deploy future-state workflows, standardized processes, and digital or automation enablers.

• Develop, maintain, and govern transformation and Lean project charters, standard work documentation, process maps, and benefit-realization reports to ensure sustained outcomes.

• Provide coaching and mentoring to associates and managers on Lean thinking, structured problem-solving, standard work, and continuous improvement mindset to build internal capability and sustain change.

• Ensure compliance with organizational policies, data privacy, and operational excellence standards.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education

• Bachelor’s degree in Industrial Engineering, Business Administration, Operations Management, or a related field (required)
• Master’s degree in Industrial Engineering or Business Administration, Management, or equivalent (preferred)

Required licensing and certifications

• Minimum of Lean Six Sigma Green Belt certification and Lean Six Sigma Black Belt (required), Project Management Professional (PMP) or equivalent (preferred)

Experience

• 8 years of experience in business transformation, continuous improvement, Lean transformation, or operational excellence (required)
• 10 years of experience in business transformation, continuous improvement, Lean transformation, or operational excellence (preferred)
• Experience working in a shared service, Global Capability Center (GCC), or multinational operations environment (required)
• Proven record of delivering measurable results through Lean or process improvement projects (required)

Skills and abilities

• Lean and Six Sigma methodologies

• Process analysis and reengineering

• Root cause analysis and problem solving (Define, Measure, Analyze, Improve/Change, Control (DMAIC), Plan, Do, Check, Act (PDCA), Eight Disciplines of Problem Solving (8D))

• Project management and facilitation

• Data-driven decision making and performance reporting

• Innovation and design thinking frameworks

• Strong analytical and critical-thinking skills

• Change leadership and stakeholder influence

• Collaboration and cross-functional engagement

• Excellent communication and presentation skills

• Continuous learning and growth mindset

• Lean, Kaizen, and problem-solving methodologies

• Innovation frameworks, design thinking, or digital transformation

As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance

• One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances

• Paid vacation and sick leave

• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions

• Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)

• Mission-driven culture events, community outreach and service opportunities

• Learning and development programs, mentorship and clear career growth pathways

• Modern, collaborative office spaces and regular engagement and culture-building activities

Benefits may vary based on employment terms and role.

Department:

Operational Excellence - BSMH Global Business Systems

It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.

All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law.

We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.

If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at mnl.recruitment@bsmhealth.org. We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.

Who we are

At Bon Secours Mercy Health Global Business Services, we believe your best is yet to come. Based in the Philippines, we partner closely with U.S.-based teams and leaders to deliver strategic insights, operational excellence and specialized expertise that advance our Mission. Join us in celebrating the human side of healthcare and be part of a global team dedicated to delivering meaningful impact.