Learning Delivery Leader

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off, or
• A 9-day fortnight

giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Make a real difference in people's lives with EML

We’re looking for a Learning Delivery Leader to join our NSW Nominal Insurer (NI) team.

This is a fantastic opportunity for someone who understands how to build capability in a high-volume operational environment and enjoys bringing people together, developing talent and turning learning strategies into meaningful business outcomes.

You’ll lead a team of Learning Delivery Specialists and work closely with leaders across the business to deliver engaging, practical learning solutions that support our people from onboarding through to ongoing development. You will also assist with the delivery of our leadership development program “Level Up”.

This is a full-time, 12-month secondment based in our Sydney office, with flexibility to work hybrid.

What You’ll Be Doing

• Lead and support a team of Learning Delivery Specialists, fostering a collaborative, high-performing and customer-focused team.
• Work with the Claims Capability Manager and Head of Program and Change to deliver the agreed Learning Delivery Plan and maximise capability uplift across operations.
• Lead the scheduling, implementation and monitoring of NSW Nominal Insurer capability and learning initiatives.
• Oversee learning administration, content, LMS and related systems to ensure effective and consistent delivery.
• Build strong relationships with stakeholders and the broader business to understand capability needs and deliver effective learning solutions.
• Deliver leadership capability uplift sessions to our operational leaders
• Oversee reporting and analytics to measure the impact of learning interventions, identify capability gaps and drive continuous improvement.
• Maintain current knowledge of industry, scheme, legislation and contract, ensuring learning remains aligned with business needs and best practice.

What We’re Looking For

• Experience leading a learning, capability, organisational development or similar function within a high-volume operational environment.
• Strong understanding of adult learning principles, using approaches such as 70:20:10 to support capability development.
• Proven experience designing, coordinating and delivering learning programs, including cohort-based onboarding and development initiatives.
• Solid working understanding of the operation of NSW Workers Compensation scheme.
• Strong facilitation, presentation and stakeholder management skills, with the confidence to engage with diverse stakeholders, from new starters through to senior leadership teams.
• Experience working with a Learning Management System (LMS) and using reporting and analytics to measure learning effectiveness.
• A collaborative, agile and solutions-focused approach, with strong organisational skills and the ability to manage competing priorities across multiple business units.

Why You’ll Love Being Part of EML

You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
• Company-wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.

Apply now and help people get their lives back.

About Us

There’s huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts.

Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you.

The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team.

You will not be forgotten here.
Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.