Learning Design Professional

Become a part of our caring community

As a Learning Design Professional, you will work closely with subject matter experts in our Pharmacy segment who fill and deliver prescriptions to patients. This role will design and develop training for Retail Pharmacy associates, contact center teams, and mail-order distribution teams including eLearning, video, job aids, and virtual instructor led content for onboarding, upskill, and reskill programs. Training subject matter includes technology, clinical acumen, business acumen, process and procedure. This is not an instructor or class facilitator role.

The Job

The Learning Design Professional will work closely with subject matter experts in our Pharmacy segment who fill and deliver prescriptions to patients. This role will design and develop training for contact center teams, retail pharmacy teams, and mail-order distribution teams including eLearning, video, job aids, and virtual instructor led content for onboarding, upskill, and reskill programs. Training subject matter includes technology, clinical acumen, business acumen, process and procedure. This is not an instructor or class facilitator role.

The Environment

Our work-from-home team is quick-paced but people-centered and focused on enhancing patient outcomes and the service experience. Expect to have fun with a team of talented instructional designers and class facilitators who value work-life balance, teamwork, and care while working efficiently to produce engaging training that creates real performance results.

The Technology

• Articulate 360 Suite
• Adobe Creative Suite
• Adobe Captivate
• WellSaid (AI voice generator)
• Assima and Call Simulator (AI call and screen emulator)
• Envato Elements Stock Media
• TechSmith Camtasia
• TechSmith SnagIt
• Vyond
• Cornerstone on Demand LMS

Responsibilities

• Analyzes business processes and metrics to identify performance gaps.
• Uses consultative skills to conduct needs analysis
• Designs learning solutions and partners with subject matter experts to develop content.
• Plans, organizes, and develops training curriculum, materials, job aids and programs to meet training needs. May develop virtual instructor led, self-paced or blended learning.

Use your skills to make an impact

Required Qualifications

• Experience in training, performance consulting, or instructional design
• Proficiency designing and developing materials for instructor-led, self-paced, and blended learning, whether synchronous or asynchronous
• Intermediate skill in Adobe Captivate or Articulate Storyline/Rise
• Prior experience working in a consumer-centric company
• Prior demonstrated capability to lead and manage their own projects and work
• Must be passionate about contributing to an organization focused on continuously improving the consumer experience
• Strong communication, organization, and customer service skills.

Preferred Qualifications

• Degree or Certification in Instructional Design, Performance Consulting, Industrial Psychology or Business Analysis
• Experience working in a health care, pharmacy, or insurance setting
• Advanced proficiency in Adobe Captivate and / or Articulate Storyline
• Proficiency in Adobe Creative Suite
• Proficiency in Learning Management Systems (LMS), preferably Cornerstone on Demand

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$59,300 - $80,900 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 11-29-2026

About us

About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.