Learning & Development Consultant (Trainer)

At HEINEKEN Kraków (HEINEKEN Business Services Poland) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse and open for new challenges.

Your responsibilities would include:

• managing relationships with assigned stakeholder groups and acting as their day-to-day L&D contact
• supporting the identification and clarification of capability and skills gaps, using available data, stakeholder input and established L&D approaches
• translating identified development needs into learning solutions with guidance where required, particularly for more complex or cross-functional needs
• supporting business transformation and change initiatives by delivering and coordinating relevant capability-building activities
• designing, adapting and delivering learning interventions within an agreed capability or business context
• managing learning projects and programs within a defined scope, escalating complex or strategic challenges when needed
• facilitating instructor-led learning depending on business demand
• effectively managing multiple initiatives and stakeholders in a dynamic environment.

You are a good candidate if you have:

• 5+ years of relevant experience in Learning & Development, including experience in learning delivery, learning design, program coordination or learning consulting
• university degree, preferably in Psychology, Human Resources, Learning & Development, Business or a related field
• experience in designing, coordinating and delivering learning programs and development initiatives for different target groups
• strong communication and stakeholder management skills, with the ability to understand development needs, provide appropriate recommendations and manage stakeholder expectations
• ability to support the identification of skills and capability gaps and translate identified development needs into relevant learning solutions, with guidance on more complex or strategic topics
• ability to manage multiple learning initiatives and priorities effectively in a dynamic and changing environment
• strong sense of ownership for assigned projects and deliverables, with the ability to work independently within an agreed scope, prioritize activities and ensure timely delivery
• proactive and solution-oriented approach, with a focus on continuous improvement and adapting learning solutions to identified business and development needs
• strong learning agility and willingness to quickly build knowledge in new capability and development areas
• trainer qualification/certification and strong knowledge of adult learning principles, facilitation and learning methodologies
• excellent written and verbal English.

You are a perfect match if you also have:

• excellent written and verbal Polish
• experience working in an SSC/GBS environment or other complex international organization
• facilitation certification and/or coaching certification
• experience supporting business change or transformation initiatives from a learning and capability-building perspective
• experience with digital learning tools, learning technologies and/or AI-enabled learning solutions.

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