Learning & Development - Digital Learning Specialist

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Learning & Development team is seeking a Digital Learning Specialist to join their growing team in Worcester, MA or Howell, MI. This is a full time, non-exempt position. This is a hybrid opportunity (2x a week in office).

POSITION OVERVIEW:

The Digital Learning Specialist collaborates with instructional designers, subject matter experts, Training Consultants, and other stakeholders to create engaging, high-quality learning materials that support organizational training initiatives. This role focuses on transforming instructional design plans into interactive and visually appealing content using e-learning authoring tools, multimedia, and digital platforms.

IN THIS ROLE, YOU WILL:

• Develop and produce learning content such as e-learning modules, videos, graphics, job aids, and other digital assets based on instructional design specifications.
• Utilize authoring tools (e.g. Articulate Storyline, Rise, EasyGenerator, Captivate) and multimedia software to create interactive and accessible learning experiences.
• Ensure content accuracy, consistency, and alignment with learning objectives and organizational standards.
• Collaborate with instructional designers and subject matter experts to refine content and incorporate feedback.
• Convert existing materials (e.g., classroom training, print documents) into digital formats optimized for online delivery.
• Maintain and update learning content within the Learning Management System (LMS) and other platforms.
• Update and maintain procedures, job aids, and reference materials to ensure accuracy and relevance.
• Ensure all updated content is published and accessible in the organization’s knowledge management platforms.
• Audit existing materials regularly to identify outdated content and implement revisions promptly.
• Apply best practices in visual design, user experience, and accessibility to enhance learner engagement.
• Manage multiple projects simultaneously, meeting deadlines and quality standards.
• Stay current on emerging technologies and trends in digital learning content development.

WHAT YOU NEED TO APPLY:

• Bachelor’s degree in Instructional Technology, Multimedia Design, Education, or related field.
• 1–3 years of experience developing digital learning content.
• Competence with e-learning authoring tools and multimedia software.
• Graphic design and video editing skills.
• Excellent organizational and time management skills.
• Ability to work collaboratively with cross-functional teams.
• Attention to detail and creative problem-solving skills.

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.