Learning & Development Specialist

Learning & Development Specialist Enjoy a hybrid work setup with an iconic Australian brand in beautiful Sunshine Coast office spaces. Competitive Remuneration and great collaborative team environment. Join the G.J. team today! The Opportunity G.J. Gardner Homes is looking for a Learning & Development Specialist to join our close-knit team based in Birtinya, Sunshine Coast. Perks You'll Love Hybrid work: Wednesdays and Thursdays based in our Birtinya office combined with Work From Home days. AI-First Culture: Leverage generative AI tools (ChatGPT, Claude, Gemini) daily to streamline content workflows and supercharge output. Professional Growth: Comprehensive training and systems support to help you master the role and build a long-term career. What You'll Be Doing As our Learning & Development Specialist, you will own the loop that turns operational knowledge into network-wide capability across G.J. Gardner Homes. You will: Codify "The G.J. Way": Work directly with the CTO and Subject Matter Experts (SMEs) to extract, document, and digitise brand standards, workflows, and core systems. Drive Knowledge Operations: Manage our central knowledge base, using helpdesk ticketing reports to identify recurring gaps, build new content, and measure ticket reduction. Design & Upgrade Learning Content: Create multi-modal learning—e-learning modules, quick-reference guides, microlearning, and videos—updating existing materials like Franchise Finance. Administer TalentLMS: Manage user access, build courses using native authoring tools, and track engagement data to refine learning pathways. Apply AI Workflows: Synthesise raw training transcripts, recordings, and documentation using AI to produce structured, reusable learning rapidly. What You'll Bring A Builder's Mindset: A proactive problem-solver who can take messy, scattered information and transform it into clean, structured learning. AI-Fluid Capabilities: Practical, demonstrable experience using AI tools (Claude, ChatGPT, Gemini) to create, consolidate, or accelerate content creation. Data & Analytical Savvy: Ability to interpret LMS reporting and helpdesk analytics to continuously spot gaps and measure training effectiveness. Clear & Simple Writing: Strong written communication skills—acting as the "G.J. Translator" to turn technical jargon into clear, plain language. Stakeholder Skills: A consultative approach to draw out critical knowledge from busy SMEs and cross-functional teams. Bonus (Helpful, not required): Exposure to TalentLMS, instructional design frameworks, or experience within a franchise, construction, or multi-site network. Why join G.J. Gardner Homes? Our core mission is to "Build Joy" for our customers, and that starts with our own team. We provide the best of both worlds: the supportive, positive, and collaborative culture of a local Australian company, combined with the systems, and 5-star training of an internationally recognised brand. We're serious about investing in your career, ensuring your contributions are valued, and offering a workplace where you can be genuinely proud of the homes we build. How to apply Ready to show us what you can build? Click Apply Now to submit your resume along with a brief cover letter. Be sure to highlight or link to examples of content, learning modules, or AI-assisted workflows you have created! Department Franchisor Team Role Learning & Development Specialist Locations Birtinya Remote status Hybrid