Learning Experience Designer

Role Description

As a Learning Experience Designer within Dropbox’s Customer Advocacy organization, you will create engaging, accessible, and effective learning experiences that help customers and administrators understand Dropbox products, complete key tasks, and achieve their goals.

You will design and maintain customer education across Dropbox Learn, product-launch education, learning paths, multimedia tutorials, and other self-service learning experiences. Working closely with cross-functional partners, you will translate complex product capabilities and customer needs into clear, actionable instruction.

You’ll combine instructional design principles, digital content production, and responsible AI-assisted workflows to develop scalable learning experiences. Your work will contribute to helping customers become more confident and successful with Dropbox products while improving the consistency, quality, and accessibility of customer education.

Responsibilities

• Design, develop, publish, and maintain engaging, accessible, and accurate customer learning experiences across Dropbox products and education platforms.

• Create and update web-based training, learning paths, product-launch education, tutorials, multimedia content, and other instructional resources.

• Translate complex product workflows and customer needs into clear, task-oriented instruction with logical sequencing and actionable next steps.

• Author, publish, and maintain learning content using Contentful and related content-management and learning-delivery platforms, including quality assurance and localization preparation.

• Collaborate with Product, Product Marketing, Customer Advocacy, Support, subject-matter experts, and program managers to deliver education aligned with customer and business needs.

• Responsibly leverage AI tools to support content drafting, storyboarding, synthesis, analysis, and production efficiency while validating outputs for accuracy, accessibility, instructional quality, and customer relevance.

• Support continuous improvement of learning experiences through reusable templates, documented processes, customer feedback, performance insights, and content-quality standards.

Requirements

• Experience creating or maintaining customer-facing learning, instructional, technical, enablement, or product education content.

• Ability to translate complex product concepts and workflows into clear, structured, task-oriented instruction.

• Experience using content-authoring, learning-management, or publishing platforms.

• Ability to collaborate effectively with subject-matter experts and cross-functional stakeholders to develop and refine instructional content.

• Understanding of instructional quality principles, including accuracy, accessibility, consistency, and learner usability.

• Strong organizational skills and the ability to manage multiple content deliverables, incorporate feedback, and meet deadlines.

• Ability to learn and responsibly use AI-assisted tools to improve productivity while maintaining accountability for content quality and accuracy.

Preferred Qualifications

• Experience developing web-based training, interactive learning, quick-start guides, video tutorials, or progressive learning paths.

• Familiarity with Contentful, Articulate, Wistia, or comparable content and learning-production tools.

• Experience supporting product launches, localization, or customer self-service education programs.

• Experience using learning analytics, customer feedback, or content-performance data to inform improvements.

• Experience collaborating with distributed teams in a technology or SaaS environment.

Durable Skills

AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:

• Awareness: Understand yourself and others.
• Judgment: Evaluate information and make decisions in complex situations.
• Adaptability: Learn, adjust, and stay effective through change.
• Connection: Communicate, collaborate, and build trust.

To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser.

Compensation

Ireland Pay Range

€37.800—€51.200 EUR

Read more about our benefits here.

Company Description

Dropbox isn’t just a workplace—it’s a living lab for designing a more enlightened way of working. We’re a global community of bold visionaries and resourceful doers shaping the future of Dropbox and, in turn, the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, creating space for meaningful work and lasting relationships. With a startup mindset and enterprise-level opportunities, we expect Dropbox employees to think critically, stay curious, and use modern tools, including AI, to improve how work gets done. Here, you can be who you are and grow into who you’re meant to be. You own your impact, helping make work more intuitive, joyful, and human for yourself and hundreds of millions of people worldwide. If you’re ready to push boundaries and challenge yourself, Dropbox is ready for you.

Team Description

The Dropbox Customer Experience and Success (CXS) Team shapes how more than 700 million users and 575k teams worldwide interact with our products. We turn insights into actions, bringing empathy and expertise to every touchpoint. Our team embraces resourcefulness and curiosity, pushing boundaries—and ourselves—to improve the customer experience and ensure our customers achieve their desired outcomes with our products, leading to increased customer lifetime value, retention, and growth. Every team member contributes their unique perspective as we collaborate across the organization to amplify the customer voice. If you're passionate about bringing joy, humanity, and simplicity to how people interact with Dropbox, join our Customer Experience and Success team.

Virtual First

Dropbox’s Virtual First way of working is designed to help people do their best work with flexibility, autonomy, and connection. Day to day, teams work remotely with nonlinear schedules and core collaboration hours that support deep focus and individual working styles. We prioritize asynchronous communication to improve clarity, respect deep work time, and reduce unnecessary meetings. While remote work is the primary experience for our employees, we also prioritize intentional, in-person connection. We bring teams together through regular team gatherings, on-demand workspaces, and Dropbox Neighborhood events in order to strengthen team cohesion, foster creativity, and enhance momentum. Virtual First is built to provide the same access to opportunity, growth, and impact for everyone, regardless of location.

This role requires travel to offsites and various other team gatherings (approximately 5-10% of the year or 2-3 days per quarter). We provide advance notice when possible and encourage candidates to discuss any accommodation needs during the interview process.

AI Fluency

Virtual First isn't just a policy

Committed to your growth

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