Must be located in Ontario, Canada

Description

The Learning & Development Training Specialist is responsible for delivering high-quality, virtual training and coaching tailored to the needs of adult learners while maintaining alignment with client expectations and Aspire’s standards of service excellence. This role is facilitation-focused: the Specialist brings Aspire’s curriculum to life in a remote environment, facilitating new hire training, specialty and ongoing training, client- specific training, and post-training support to ensure team member success.

The Learning & Development Training Specialist is fully accountable for ensuring every class participant successfully certifies from training in accordance with company standards, processes, and procedures.

Key Responsibilities

Ensure every participant successfully certifies from training in alignment with Aspire standards, processes, and procedures.
Coordinate all training logistics, including scheduling, virtual session setup, systems access, attendance tracking, and LMS administration.
Ensures training consistency and regularly provides feedback to program stakeholders (L&D Management, Service Delivery, Client Services & HR) on opportunities to enhance learning effectiveness.
Provide post-training coaching and on the job training (OJT) support for new hires during their transition to live calls.
Administer knowledge checks, evaluations, and certification activities to assess learner readiness.
Partner with Client Services to support training for new client implementations and program updates.
Attend virtual or onsite Train-the-Trainer sessions with clients and cascade training back to Aspire teams.
Collaborate with Quality team to identify call/email trends and incorporate findings into training and coaching.
Perform other duties as assigned.

Knowledge, Skills and Competencies

Skilled in adult learning principles, classroom management, and learner engagement.
Excellent presentation, facilitation, and coaching skills
Ability to maintain a strong professional presence, demonstrated through verbal & written communications & workplace demeanor.
Ability to thrive in a fast-paced environment, demonstrating resourcefulness and adaptability to meet the evolving needs of customers.
Builds strong collaboration and coordination with key stakeholders, management & peers.
Leads by example and models organizational values.
Anticipates learner needs and drives service excellence.
Ability to adapt style and methods to meet diverse learner needs.
Communicates with clarity, influence, and impact.
Solves problems creatively and manages escalations effectively.
Delivers certification results through accountability and high-performance standards.
Fosters collaboration and strengthens team effectiveness.
Comfortable with technology (virtual platforms, LMS, training tools).
Working knowledge in MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Visio

Work Experience & Qualifications

Experience coordinating and facilitating virtual training programs, with a demonstrated ability to engage and develop learners in a remote environment, preferred.
Three (3) or more years of experience leading, coaching, and supporting a team in a supervisory or management capacity required.
Comprehensive knowledge of travel industry systems, products, and service delivery, including air, hotel, car rental, and cruise reservations, preferred.
High school or secondary school required with a university degree preferred.
Ability to communicate in English (verbal and written) in a polished and professional manner is required.
A flexible and adaptable schedule is required to meet the needs of the learners

Work Environment & Physical Requirements

Must have a dedicated, quiet, and private workspace free from distractions.
Ability to sit and remain at a desk for extended periods (min 8 hours per day) while operating a computer and telephone headset.
Reliable high-speed uninterrupted internet connection meeting minimum company standards.
Ability to use hands and fingers to operate a computer keyboard, mouse, and other office equipment.
Clear, polished and professional verbal & written communication and active listening skills to effectively interact with clients and team members.
May occasionally require walking, standing, or light lifting (up to 10 pounds) of equipment such as a laptop or office supplies.

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.