Learning Success Associate Job Description
Reports to: CEO
Location: Remote (Transitioning to Hybrid)
Status: Full Time, Ireland-based only
Salary: €27,000 - €32,000 per annum
About Comply Guru
Comply Guru delivers transformative regulatory and quality training within the Life Sciences industry. Our mission is to raise the standard of regulatory and QMS competence globally through structured, practical, accredited learning solutions.
Since launching in 2019, Comply Guru has built the world’s largest accredited MedTech training portfolio through trailblazing, first-of-a-kind online learning methodologies, supporting organizations across Ireland, the UK, Europe and the United States.
We are now seeking a highly organized, customer-focused Learning Success Associate to join our growing team. This role is designed for an individual who thrives in a fast-paces environment and enjoys delivering exceptional customer experiences while supporting the operational excellence that underpins a high-performing training business.
Work Eligibility
This role requires full work authorization in Ireland. No visa sponsorship available. Candidate must be located in Ireland.
Role Purpose
The Learning Success Associate will support the Leadership Team in delivering an outstanding end-to-end experience for customers while ensuring the smooth day-to-day coordination of learning operations, customer service, business administration, and operational activities across the business.
The primary objective during the probationary period is to assess and develop the core professional behaviours required for long-term success within Comply Guru, including:
- Ownership of assigned tasks
- Initiative and proactive engagement
- Communication and stakeholder management
- Accountability and follow-through
- Ability to work independently within a remote working environment
- Organization, planning and attention to detail
- Professionalism, customer service and confidentiality
The successful candidate will receive structure exposure to:
- Customer Success
- Learning Operations
- Training Administration
- ISO 9001 Quality Management Systems
- Accredited Training Operations
- Business Process Improvement
- AI-powered productivity and workflow automation
Following successful completion of probation, additional development opportunities may be available in areas including Customer Success, Learning Operations, Project Coordination, Operational Excellence and Business Operations.
Key Responsibilities
Customer Success
- Deliver an exceptional customer experience from initial enquiry through to post-course follow-up
- Manage customer, learner and stakeholder communications in a professional, timely and efficient manner
- Support learner onboarding, orientation meetings, examinations and post-course activities
- Build positive working relationships with customers, learners, instructors, vendors and client organizations
- Ensure all customer interactions reflect the professionalism and values of Comply Guru
Training Operations
- Coordinate pre-course, live course and post-course training activities
- Prepare, maintain and quality-check training documentation and associated records
- Support instructors during live training events where required
- Coordinate learner examinations and associated administration
- Assist in scheduling training events and coordinating related activities
Executive and Business Support
- Support the Leadership Team with day-to-day administration, scheduling and operational activities
- Coordinate meetings and prepare meeting minutes where required
- Coordinate travel, venues and logistics for staff
- Coordinate with customers and vendors in relation to pre, during and post-training activities
- Maintain organizations business documentation and records
- Provide flexible operational support across the business as priorities evolve
Quality and Business Operations
- Support internal compliance activities including ISO 9001 and training accreditation requirements
- Assist with reporting activities and controlled documentation
- Contribute to continual improvement initiatives and operational excellence
- Identify opportunities to improve business processes and administrative efficiency
Innovation and Technology
- Proactively explore and utilize AI-powered tools and automation to improve efficiency, streamline workflows and enhance customer experience
- Support the adoption of technologies that improve internal productivity and operational effectiveness
- Maintain an interest in emerging technologies that support continuous improvement
Experience & Attributes
The successful candidate will ideally demonstrate:
- Approximately 1-3 years’ experience in administration, customer service or business operations within a fast-paced environment
- Excellent organizational, administrative and customer service skills
- Strong written and verbal communication skills
- High levels of professionalism, discretion and confidentiality
- The ability to prioritize multiple tasks and work independently within a remote environment
- Strong attention to detail and a proactive, dependable approach to work
- Proficiency with Microsoft 365 applications and confidence learning new business systems (CRM experience advantageous)
- A genuine interest in training, technology and AI, with curiosity to improve processes and customer experience.
Probation Success Criteria
Successful completion of probation will be assessed against:
- Ownership of assigned responsibilities
- Initiative and proactive engagement
- Quality and accuracy of work
- Professional Communication and stakeholder management
- Customer service standards
- Organization and Time Management
- Ability to work independently
- Effective use of company systems and processes
- Contribution to operational improvements
- Professional conduct, maturity and confidentiality
Development Pathways
Following successful completion of probation, the Learning Success Associate may be considered for further development in one or more of the following pathways:
- Customer Success
- Learning Operations
- Operational Excellence
- Project Coordination
- Executive Operations
- AI and Business Process Automation
Progression within these pathways will be based on demonstrated performance, business requirements, and individual career aspirations.
Preferred Qualifications
- Bachelor’s Degree (beneficial but not essential)
- Experience supporting training, education or professional service environment
- Proficiency with Microsoft 365 applications (Teams, Outlook, Word, Excel, PowerPoint and SharePoint)
- Experience using CRM platforms such as Salesforce (or equivalent)
- Experience using AI productivity tools such as Claude, ChatGPT, Microsoft CoPilot
- Experience working within a remote or hybrid environment