Leave Analyst

Job Title

Position Overview:

JOB TITLE: Leave Analyst- Life, Disability & Long-Term Care

LOCATION REQUIREMENTS: This position is a hybrid role requiring the associate to be in the office (Dalton, GA) at least 3 days a week. 

JOB DESCRIPTION: 

The Leave Analyst plays a key role in supporting the company’s Total Rewards strategy through the administration, compliance, and operational management of life, disability, long-term care, leave of absence, and related benefit programs. This role helps ensure benefit eligibility, enrollments, payroll deductions, premium reconciliations, vendor files, claims support, and associate records are accurate and administered in accordance with plan provisions and applicable regulatory requirements. This position has primary responsibility for life, disability, and long-term care programs, with specialized leave support for Executive, Canadian, and international cases, as well as secondary support to the Leave Management team when leave cases intersect with employment protection benefits.

The Leave Analyst serves as a subject matter expert for life, AD&D, STD/LTD, whole life, long-term care, supplemental disability, executive benefits, Evidence of Insurability (EOI), vendor administration, audits, reconciliations, reporting, and annual enrollment activities. The role also supports related leave and employment protection programs, including FMLA, medical and parental leave, military leave, workers’ compensation, company leaves of absence, accommodations, and applicable Canadian and international leave requirements. This position manages complex benefit and leave-related cases, escalations, claims coordination, billing issues, eligibility reviews, and vendor-supported processes.

The ideal candidate is detail-oriented, analytical, and compassionate, with strong knowledge of life and disability benefit administration, vendor processes, benefit billing, and the ability to independently manage complex and sensitive matters. This position partners closely with HR, Payroll, HR Technology, Nursing, internal stakeholders, and external vendors to resolve issues, maintain compliance and data integrity, mitigate organizational risk, and provide a consistent associate experience across benefit and leave-related processes.

POSITION RESPONSIBILITIES:

• Administer life, AD&D, STD/LTD, whole life, long-term care, supplemental disability, executive benefits, and applicable Canadian disability and life programs.
• Coordinate Evidence of Insurability (EOI), enrollment and eligibility activities, death claims, disability claims, and other vendor-supported processes, ensuring required Workday updates and associate follow-up are completed accurately.
• Serve as a primary operational point of contact for assigned life, disability, and long-term care vendors, leading recurring administration activities and coordinating issue resolution, escalations, eligibility audits, and account maintenance.
• Perform audits, premium reconciliations, payroll deduction reviews, arrears and retroactive reviews, and other quality checks to identify discrepancies and coordinate appropriate corrective action.
• Support Annual Enrollment and program changes through operational setup, testing, data validation, reconciliation, associate communications, and coordination with vendors and internal partners.
• Prepare and analyze routine and ad hoc reporting to support audits, compliance activities, vendor administration, leadership requests, case monitoring, and operational decision-making.
• Review and apply plan documents, policies, and applicable federal, state, provincial, and international regulatory requirements to support accurate, consistent, and compliant benefit and leave administration.
• Partner with Payroll, HR Technology, HR, Nursing, Benefits, Compensation, and other stakeholders to resolve complex eligibility, enrollment, payroll, timekeeping, data, benefit, disability, and leave-related issues.

• Audit and maintain benefit, disability, and leave-related information in Workday, Workforce, vendor systems, and other applicable platforms to support accurate administration, enrollment, timekeeping, and reporting.
• Maintain accurate case records, process documentation, templates, plan materials, and audit-ready records while ensuring confidentiality of sensitive associate and medical information.
• Provide timely and empathetic guidance to associates regarding life insurance, disability, long-term care, eligibility, claims, premiums, coverage, leave, and required next steps.
• Contribute to process improvements, vendor implementations, system enhancements, and other initiatives that improve accuracy, efficiency, compliance, and the associate experience.
• Provide Leave Administrators with vendor, benefit, and regulatory updates and support implementation of related process changes.
• Provide training and guidance to HR partners, supervisors, and team members on benefit, disability, leave processes, program requirements, and applicable procedures.
• Administer specialized leave programs, including Executive, Canadian, and International leave cases, and provide secondary support for FMLA, medical and parental leave, military leave, workers’ compensation, company leaves of absence, and accommodations.
• Manage complex leave matters and escalations where leave intersects with disability, employment protection benefits, eligibility determination, documentation and medical certification review, leave extensions, benefit period and exhaustion tracking, accommodations, and return-to-work coordination.
• Apply working knowledge of statutory and state-mandated leave and disability programs to interpret regulatory requirements and apply them consistently in complex benefit and leave situations.

REQUIRED QUALIFICATIONS:

• High school diploma or GED required.
• Experience supporting life, disability, or other employment protection benefit programs and related vendor processes.
• Experience working with HRIS, timekeeping, leave management, or vendor systems; Workday and Workforce experience preferred.
• Strong analytical skills with the ability to review data, identify discrepancies, reconcile information, and determine appropriate corrective action.
• Strong attention to detail and ability to manage confidential and sensitive associates and medical information.
• Self-starter with the ability to independently manage complex cases, recurring processes, competing priorities, and deadlines with limited supervision.
• Strong written and verbal communication skills with the ability to effectively coordinate with associates, vendors, HR partners, and cross-functional teams.
• 2-3 years of experience supporting leave management, disability, employee benefits, including life and disability experience.
• Working knowledge of FMLA, ADA/accommodations, disability programs, workers’ compensation, and other applicable leave requirements.
• Experience administering complex leave cases, reviewing eligibility and documentation, and coordinating return-to-work or accommodation activities.
• Demonstrated ability to make decisions using sound judgment, interpret established requirements, appropriately escalate complex issues, and take ownership through resolution.

PREFERRED QUALIFICATIONS:

• Associate degree, HR certificate, or equivalent experience preferred.
• Experience supporting life, AD&D, STD/LTD, whole life, long-term care, supplemental disability, or executive benefit programs.
• Experience with premium reconciliation, payroll deduction review, Evidence of Insurability, vendor eligibility files, or Annual Enrollment activities.
• Experience administering FMLA, disability, accommodations, workers’ compensation, Canadian or international leave programs.
• Experience with Workday, Workforce, leave management platforms, or applicable vendor systems.

COMPETENCIES:

• Demonstrate Good Judgement
• Execute Action Plan
• Deliver Compelling Communication
• Build Customer Satisfaction
• Initiate Action
• Drive Results
• Learn Continuously

• Adapt & Change

POTENTIAL FACTORS:

• Authenticity
• Receptive to Feedback
• Adaptability
• Learning Agility
• Conceptual Thinking

Salary Grade: 05

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