Legal Paralegal Assistants

Essential Responsibilities and Duties

• Client Intake & Interaction: Greet clients warmly, collect necessary intake documentation and biometric/fingerprint records, address general administrative inquiries, and provide procedural information on firm services.
• Legal & Administrative Support: Organize and audit client case files, maintain accurate digital records, assist in drafting and assembling immigration forms under direct attorney supervision, and confirm client appointments.
• Client Onboarding & Retention Support: Assist prospective and current clients during the onboarding process by clearly explaining service agreement terms, administrative procedures, and firm benefits under team leadership guidance.
• Calendar & Case Management: Coordinate consultations and follow-up appointments, send timely reminders to clients, track case milestones, and provide administrative coverage for client meetings when senior team members are unavailable.

Note: Essential functions and duties may be modified as required to support evolving business and legal needs.

Required Qualifications

• Education: High school diploma or equivalent.
• Language: Bilingual fluency in English and Spanish (required for effective client communication and document review).
• Communication Skills: Excellent verbal and written communication skills, with the ability to relay complex procedural information clearly.
• Organizational Skills: Strong ability to manage time, prioritize competing deadlines, and maintain highly accurate legal records.
• Client Service: Proven ability to foster positive, supportive client relationships in a high-volume environment.
• Empathy & Discretion: High emotional intelligence and the ability to discuss sensitive personal and family matters with clients tactfully, confidentially, and professionally.
• Goal-Oriented Mindset: Motivated to support team onboarding goals with a strong track record in administrative, legal, or client-support roles.

Preferred Qualifications

• Associate’s or Bachelor’s degree, Paralegal Certificate, or coursework in legal studies, business administration, or a related field.
• Previous experience working in a law firm (immigration law preferred), paralegal support, or high-volume client service role.
• High proficiency with Microsoft Office Suite, case management software, and digital document management tools.

Key Performance Indicators (KPIs)

• KPI #1: Client Onboarding & Conversion Support Description: Track the ratio of scheduled consultations to successfully onboarded clients.Target: Consistently support team goals by contributing to high client onboarding rates.
• KPI #2: Quality Assurance (QA) & Client Satisfaction Description: Maintain high accuracy in file preparation, administrative tasks, and client interactions.Target: Sustain internal QA audit scores and client satisfaction survey ratings above 90%.

Technical Requirements

To succeed in a remote capacity, candidates must meet the following minimum hardware and connectivity standards:

• Computer: Intel Core i5 (8th Gen or newer), AMD Ryzen 5 (3000 series or newer), or Apple Mac M1 (or newer) with a minimum of 8 GB RAM and 256 GB SSD.
• Operating System: Windows 11 or macOS.
• Monitors: Dual-monitor setup (two screens required).
• Audio: USB wired or wireless noise-canceling headset.
• Internet: Reliable, wired Ethernet connection with a minimum speed of 20 Mbps.

Work Environment & Benefits

• Work Setup: Full-Time, Remote within a collaborative, mission-driven culture featuring a fast-paced dynamic
• Compensation: Salary Depending on Experience (DOE).
• Benefits:

• • Paid Time Off
  • Mental Health Days
  • Office Holidays

Physical Demands

While this is primarily a remote, desk-based role, the team member may occasionally be required to stand, walk, use hands to operate computer equipment, and lift or organize physical files weighing up to 10 pounds.

Application Process

Interested candidates may apply directly through our career portal:

Alonso & Alonso Career Page

Equal Opportunity Employment Statement

Alonso & Alonso Attorneys at Law, PLLC is an equal opportunity employer committed to building a diverse and inclusive organization. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, or any other characteristic protected by federal, state, or local laws.

Non‑Attorney Role Disclosure & Limitations of Duties

This position is not an attorney role. The individual hired as a Legal Paralegal Assistant is not licensed to practice law and may not provide legal advice or legal representation under any circumstances. The employee must strictly adhere to the following limitations and escalate matters to a licensed attorney when appropriate.

Non‑Attorney Staff MAY:

• Provide administrative, clerical, and paralegal support under attorney supervision.
• Communicate factual case status updates strictly as directed by an attorney.
• Collect documents and biographical information from clients.
• Assist in drafting and assembling immigration forms and documents under attorney supervision.
• Relay attorney-approved information and instructions to clients.
• Schedule appointments and manage digital/physical case files.
• Provide government filing instructions that are strictly procedural in nature (e.g., mailing addresses, filing fee schedules, or checklists of required supporting documents as directed by an attorney).

Non‑Attorney Staff MAY NOT:

Under no circumstances may non‑attorney staff:

• Provide legal advice, legal opinions, or legal analysis to clients.
• Interpret immigration laws, regulations, or government policies.
• Advise a client on which immigration benefit, legal strategy, or form to pursue.
• Advise whether a client qualifies for any immigration benefit or relief.
• Assess legal eligibility, admissibility, or case risks.
• Recommend legal strategies or predict case outcomes.
• Advise on the legal consequences of criminal history, prior immigration violations, or prior denials.
• Sign legal filings or pleadings on behalf of the firm unless specifically authorized for purely ministerial purposes.
• Represent clients before USCIS, EOIR, DHS, DOL, or any court or tribunal.
• Negotiate with government agencies on legal matters.
• Answer legal questions, even if the staff member believes they know the answer.
• Translate or explain legal advice independently of a licensed attorney.

Mandatory Escalation to an Attorney

The Legal Paralegal Assistant must immediately escalate a matter to a licensed attorney if:

• A client asks any legal question.
• A client asks whether they “qualify” or “should apply” for a benefit.
• A client asks about legal risks, processing timelines with legal implications, or likelihood of success.
• A case involves criminal history, prior removal/deportation, unlawful presence, fraud/misrepresentation, prior denials, or complex factual histories.
• A client requests an interpretation of a Request for Evidence (RFE), Notice of Intent to Deny (NOID), or any other government notice.
• A client expresses confusion about legal advice previously provided by an attorney.
• Any situation arises where the staff member is unsure whether their response would constitute legal advice.

When in doubt, always escalate to an attorney.

Compliance Statement

The Unauthorized Practice of Law (UPL) is strictly prohibited by law and firm policy. Violation of these limitations will result in disciplinary action, up to and including immediate termination of employment. All non‑attorney staff are required to acknowledge in writing that they understand and agree to comply with these restrictions as a condition of employment.

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