Lending Specialist

• Noble Park Location | Melbourne
• Fixed Term 12 mths | Hybrid Working
• Competitive Salary | Attractive Employee Benefits

About the opportunity

RACV Finance is looking for a customer-focused Lending Specialist to guide customers through their car lending journey, from initial enquiry through to settlement.

As the key contact for customers, you’ll manage loan applications, provide clear and proactive communication, and deliver a positive customer experience. You’ll combine strong service with sound lending judgement, ensuring applications are managed efficiently, responsibly and in line with lending policies and regulatory requirements.

What you’ll be doing

• Manage the end-to-end lending journey, from enquiry and application through to contracts and settlement.
• Assess applications, customer needs and supporting documentation in line with responsible lending requirements.
• Keep customers informed throughout the application process and provide a high level of service.
• Apply sound judgement and attention to detail when reviewing applications and identifying potential risks or anomalies.
• Work within RACV Finance lending, settlement, compliance and AML/CTF requirements.
• Manage customer concerns professionally and escalate where required.
• Build positive relationships with internal and external stakeholders.
• Contribute to individual targets and positive customer outcomes.

What you’ll bring

You’re a customer-focused professional with strong communication skills, sound judgement and excellent attention to detail. You’re organised, proactive and comfortable balancing customer needs with responsible lending requirements.

• Experience in customer service, contact centre, retail or a similar environment.
• Strong communication, negotiation and relationship-building skills.
• Excellent organisation, time management and problem-solving skills.
• A collaborative approach and strong customer service mindset.
• Lending or financial services experience and knowledge of credit and risk assessment will be highly regarded.
• Knowledge of relevant lending and compliance requirements, including NCCP, AML/CTF, Privacy, RG209 and RG271, will be advantageous.