Technical Advisor

Technical Advisor
Clerk Grade: 7/8
Employment Type: Two ongoing & temporary roles, Fulltime
Hybrid vs In-office requirements: Base sites are flexible at any Revenue NSW location with hybrid working supported

About the team
Duties & Grants is part of the Taxes and Grants division within Revenue NSW. Taxes and Grants is responsible for customer interactions for all tax and grant products. We undertake assessments, revenue collection, enquiries, investigations and client education services. We administer grants and use our expertise to research, develop and implement programs to make it easier for our customers to comply.
Why Join Us?
This is an opportunity to influence technical excellence across Duties & Grants, lead decision-making on complex matters, and play a key role in developing the capability of others while contributing to the ongoing improvement of our operations and customer outcomes
About You
The successful applicant will demonstrate:
Extensive experience interpreting and applying the Duties Act 1997 and related legislation in complex assessments and frontline support
Exceptional analytical, investigative and problem-solving skills, with the ability to make sound decisions on complex and sensitive matters.
Experience providing technical leadership, guidance and mentoring to support capability development and operational consistency.
Strong stakeholder engagement skills, including the ability to communicate complex legislative concepts clearly and effectively through both written and verbal channels.
Demonstrated ability to identify improvement opportunities, manage risk and contribute to continuous business improvement initiatives.
Proven ability to manage competing priorities, exercise sound judgement, and deliver high-quality outcomes within tight timeframes.

Key Success Factors
The successful Technical Advisor will be recognised for:
Delivering quality outcomes on complex and high-risk cases.
Building capability and confidence across operational teams.
Providing trusted escalation support and technical leadership.
Driving consistency, efficiency and continuous improvement in business operations.

Salary Grade XX, with the base salary for this role starting at base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Shivani Narayan via shivani.narayan@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date:

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process