Lettings Administrator

Remote | South Africa | Lettings Administrator

Full-time 08:30 – 17:30 UK time

We’re looking for an experienced Lettings Administrator with strong UK property knowledge to join a busy estate agency in a role where you’ll play a key part in keeping new tenancies moving smoothly from initial enquiry right through to move-in.

If you’re confident managing the full lettings process, enjoy staying one step ahead of outstanding actions, and take pride in getting the detail right, this could be a great fit for your experience.

This is a hands-on role for someone who already understands UK residential lettings and can confidently manage applications, referencing, tenancy documentation and compliance with minimal supervision.

THE ROLE

• Manage incoming lettings enquiries, qualify applicants and coordinate property viewings.
• Progress successful applications through full referencing, following up outstanding information and addressing issues as they arise.
• Prepare tenancy agreements and supporting documentation, ensuring files are complete and ready for move-in.
• Check property and tenancy compliance documentation, including relevant certificates and expiry dates.
• Maintain clear communication with applicants, landlords and colleagues throughout the lettings process.
• Keep CRM records and property listings accurate while proactively chasing outstanding actions to prevent delays.

WHAT WE'RE LOOKING FOR

• Minimum 3 years' experience in UK residential property, specifically within lettings.
• Strong understanding of the lettings process from enquiry through to tenancy commencement.
• Proven experience managing full tenant referencing and preparing tenancy documentation.
• Good knowledge of UK lettings legislation and compliance requirements.
• Excellent organisation, attention to detail and communication skills.
• Confident dealing with landlords and applicants by phone and email.
• Able to work independently, manage multiple applications and take ownership of outstanding actions.

Desirable: Experience with Alto, Let Alliance, Rightmove, Zoopla or OnTheMarket, as well as deposit registration and prescribed information.

WHAT SUCCESS LOOKS LIKE

You keep every tenancy moving. Applications are progressed promptly, referencing and documentation are completed accurately, compliance is in place and both landlords and applicants receive clear communication throughout.

Most importantly, you're proactive, you are able to identify what's outstanding, chase it and resolve issues before they become delays.

REMOTE WORKING REQUIREMENTS

As this is a fully remote position, you must have a dedicated home working environment and the necessary equipment to work effectively from home.

This includes a professional home office setup with a proper workstation and chair, reliable internet/Wi-Fi connection and a reliable backup power solution.

Your computer specifications and home working environment will be assessed as part of our screening process to ensure they meet our minimum requirements.

If you have solid UK lettings experience and are looking for a remote opportunity where your property knowledge can be put to good use, we'd like to hear from you.