⭐ Level 1 IBM i Systems Monitoring Technician

🚀 We're Hiring: Level 1 IBM i Systems Monitoring Technician

📍Remote
🕒 Experience Level: Entry-Level (0–2 years preferred)
💼 Department: IT Operations / Systems Monitoring

About the Opportunity

We are looking for a detail-oriented Level 1 IBM i Systems Monitoring Technician to join its infrastructure operations team.

This is an excellent opportunity for someone looking to build a career in IT infrastructure, IBM i / AS400 systems, and high availability and disaster recovery (HA/DR) operations.

You will help monitor customer environments, identify potential issues, document alerts, and escalate incidents to the appropriate engineering teams while following established procedures.

Key Responsibilities

• Monitor system dashboards, alerts, and scheduled checks across IBM i, IBM Power/HMC, storage, and backup infrastructure.
• Monitor high availability and disaster recovery systems, including MIMIX, iTERA, and QEDD.
• Verify scheduled backups, identify failed jobs, and report backup or recovery-related exceptions.
• Create and update incident tickets, documenting alerts, actions, evidence, and follow-ups.
• Follow approved operational procedures and runbooks, escalating issues when necessary.
• Perform routine system health checks, including message queues, job status, and disk utilization.
• Support senior engineers during maintenance activities and disaster recovery exercises.
• Maintain accurate shift handoffs, checklists, and operational documentation.

Required Qualifications

• Strong attention to detail, communication, and organizational skills.
• Basic understanding of networking, servers, operating systems, logs, and monitoring dashboards.
• Ability to follow documented procedures and recognize when an issue requires escalation.
• Good problem-solving skills and a responsible approach to handling customer environments.
• High school diploma or equivalent; technical coursework or certifications are a plus.
• Previous IBM i / AS400 experience is not required.

Nice to Have

• 0–2 years of experience in NOC, IT operations, systems monitoring, or technical support.
• Familiarity with IBM i / AS400, IBM Power/HMC, Halcyon, RevSoft, BRMS, or VTL.
• Exposure to MIMIX, iTERA, or other replication and HA/DR tools.
• Experience with ticketing systems such as Halo or other ITSM platforms.
• Familiarity with alert management, on-call workflows, and change control.
• Interest in developing skills in IBM i system administration and infrastructure operations.

What We're Looking For

We value individuals who are reliable, detail-oriented, eager to learn, and understand the importance of following procedures, documenting accurately, and escalating issues promptly.

This is a great starting point for building a long-term career in infrastructure operations and enterprise systems.

Perks & Benefits

• 🌎 100% Remote – Work from anywhere in Latin America.
• 💰 Monthly payments through Deel.com.
• 🏖️ 15 paid PTO days per year.
• 🇺🇸 US holidays.
• 📚 Annual Pluralsight membership for continuous learning and professional development.

📩 Interested in starting your career in IBM i infrastructure operations? Apply now and take the first step toward growing your technical skills with us!