Level 3 Network Engineer / Project Manager

Position Summary

We're seeking a Level 3 Network Engineer with strong project management skills to serve as both a senior technical escalation point and a project lead for client network deployments, migrations, and upgrades. This is a dual-function role: roughly half hands-on engineering (design, escalations, L3 troubleshooting) and half project management (planning, coordination, client communication, delivery).

Key Responsibilities

Network Engineering (L3)

• Serve as the top-tier escalation point for IT issues that L1/L2 technicians cannot resolve

• Design, configure, and deploy routers, switches, firewalls, VPNs, and wireless infrastructure across multiple client environments

• Perform network architecture reviews and recommend improvements for performance, security, and scalability

• Manage and maintain the MSP’s technical stack: firewall rules, network routing, security configurations, AD/MDM/RMM policies, etc

• Document network topologies, configurations, and standard operating procedures

• Participate in an on-call rotation for critical incident response, provide emergency support when needed

• Mentor and provide technical guidance to L1/L2 technicians

Project Management

• Own end-to-end delivery of IT projects: scoping, planning, scheduling, budgeting, and execution

• Serve as a point of contact for clients during active projects, managing expectations and communication

• Coordinate internal resources (technicians, vendors) to keep projects on schedule and within budget

• Identify suitable hardware and IT equipment per project requirements

• Create and maintain project documentation: statements of work, timelines, status reports, and change requests

• Manage vendor/carrier coordination (ISP installs, hardware procurement, licensing)

Required Qualifications

• 5+ years of IT technician experience, including at least 3 years at a L3 network engineering level and experience in project management

• Technical expertise in the following:

o Networking (TCP/IP, DNS, DHCP, VLANs, firewalls, switches; with emphasis on Watchguard, Cisco, HP/Aruba, Meraki, Ubiquiti)

o Microsoft 365 / Entra ID / Intune / Exchange administration

o Windows Server, Hyper-V, Active Directory, Group Policy

o PSA, RMM, KB and PM tools (Syncro, Hudu, ClickUp preferred)

o Backup, disaster recovery, EDR, and email security solutions (Cove, SentinelOne, Huntress, Avanan preferred)

o Strong project management skills with proven success executing technical projects (server migrations, network overhauls, email/data migrations, etc.) from start to finish

• Demonstrated experience managing IT projects from start to finish, ideally in an MSP or client-services environment

• Prior experience working at an MSP supporting multiple clients simultaneously

• Fluency in English (spoken and written) with excellent client-facing communication skills

• Strong organizational skills and ability to manage multiple concurrent projects

• Assertive and results-driven personality to succeed in a fast-paced demanding environment

Preferred Qualifications

• Experience in hotel focused IT

• Relevant certifications: Microsoft 365 Certified: Administrator Expert, CCNA/CCNP, etc

• PMP, CAPM, or other formal project management certification

• PBX phone systems (Mitel, 3CX)

• PowerShell scripting

Workspace Requirements

• A primary fast/stable internet connection (fiber preferred) and a backup internet connection using a cellular 5G hotspot

• Laptop with 16GB RAM, 256 GB SSD, webcam

• A quiet and private working area

• Ability to work during business hours EST and occasional non-business hours on an on-call and emergency basis

What We Offer

• Competitive based on experience

• HMO

• Paid US holidays, vacation time and PTO

Please attach your CV along with a short video introduction — applications without both will unfortunately not move forward.

https://www.onlinejobs.ph/jobseekers/job/Level-3-Network-Engineer--Project-Manager-Remote-1684119