Level 3 Tech Support (After Hours)

Remote | South Africa | After-Hours Coverage

We are looking for an experienced Tier 3 IT Support Engineer to provide after-hours technical support. The ideal candidate will have strong networking and security experience and be comfortable handling complex technical issues independently.

Key Requirements:

• Tier 3 IT Support experience
• Strong networking and troubleshooting skills
• Solid cybersecurity/security experience
• Ability to troubleshoot and resolve complex technical issues
• Strong communication and problem-solving skills
• Ability to work independently during after-hours shifts

Coverage Hours:

• Sunday: 5:00 PM – 2:00 AM EST (Monday 12:00 AM – 9:00 AM SAST)
• Monday–Thursday: 8:00 PM – 2:00 AM EST (3:00 AM – 9:00 AM SAST)
• Friday: 8:00 PM – 9:00 AM EST (Saturday 3:00 AM – 4:00 PM SAST)
• Saturday: 5:00 PM – 9:00 AM EST (Sunday 12:00 AM – 4:00 PM SAST)