Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Licensed Telesales Agent

Job Description:

Job Description

Job Description:

Licensed Health Insurance Agents are responsible for answering inbound calls from individuals who may be interested in purchasing Medicare Advantage health plans and may make outbound calls to potential members requesting additional information.

Responsibilities:

Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information.
Accurately explain the differences between various products and assist customers/members in selecting a product that best meets their needs.
May make outbound calls to prospective members to follow up on questions or to current members to review current or new products and services.

Minimum Requirements:

Active resident health insurance license, and willingness to acquire additional non-resident licenses based on client needs (no cost to candidate – client/BP will coordinate and cover licensing fees)
Ability to obtain AHIP Certification (course/test fees at no expense)
Minimum 2 years previous Medicare experience
Demonstrated ability to listen skillfully, collect relevant information, determine needs, and consult with caller to recommend appropriate product to fit their needs
Comfortable with “soft sell” techniques
Strong computer and telephone multitasking skills including: the ability to effectively search for and type information on the computer, navigate through multiple windows and screens quickly, and inputting information accurately while keeping pace with the call
High school diploma or GED
Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
Ability to work regularly scheduled shifts within the specified hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed

Certifications / License(s) Required:

Health Producers License in MA
AHIP completion during training

Systems Experience Required: N/A

Any preferred experience, systems, or skills: N/A

Location:

Work@Home USAUnited States of America

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