Life Insurance Advisor

Life Insurance Advisor

Location: Little Island, Cork
Working Pattern: Hybrid
Company: Laya Healthcare
Department: Life Department
Reporting to: Life Insurance Team Leader

About the Role

At Laya Healthcare, we understand that protecting what matters most is one of life's most important decisions. We're looking for a customer-focused and motivated Life Insurance Advisor to join our growing Life team in Cork.

This is an exciting opportunity to help customers make informed decisions about their financial future by providing tailored life insurance advice and solutions. Through a combination of inbound sales enquiries, outbound customer engagement and member servicing activities, you will play a key role in supporting our customers while contributing to the continued growth of our Life Insurance portfolio.

Key Responsibilities

• Provide tailored life insurance advice and recommendations to prospective and existing customers
• Handle inbound sales enquiries and follow up on customer leads
• Conduct outbound calls to existing members and potential new customers
• Engage with existing Laya Healthcare members and prospective customers to support cross-sell opportunities and generate new business
• Achieve individual sales and performance targets
• Deliver exceptional customer service across all customer interactions
• Maintain accurate and up-to-date customer records and communications
• Respond professionally and efficiently to customer queries via phone and email
• Participate in quality assurance programmes and ongoing training initiatives
• Support the development and retention of new and existing business
• Work collaboratively with colleagues and management to deliver team objectives

Skills & Experience

• Ideally 2-3 years' experience in a sales and/or customer service role, preferably within the insurance industry
• Demonstrated sales and conversion skills with a proven ability to achieve targets
• Experience engaging with customers and building strong relationships
• Experience making outbound sales or customer service calls
• Strong written and verbal communication skills
• Excellent interpersonal skills and a customer-first mindset
• Ability to identify customer needs and provide appropriate solutions
• Strong organisational skills and attention to detail
• Ability to work effectively both independently and as part of a team

Qualifications

• Leaving Certificate (minimum requirement)
• Insurance qualifications or industry accreditations are desirable
• Willingness to obtain relevant Minimum Competency Requirements (MCR) qualifications if required
• Commitment to maintaining Continuing Professional Development (CPD) requirements where applicable

What We're Looking For

• A positive, enthusiastic and self-motivated individual
• A genuine passion for helping customers make informed decisions
• A target-driven mindset with a commitment to delivering excellent service
• A proactive approach to problem solving and customer relationship management
• An individual who thrives in a collaborative and supportive team environment
• A desire to continuously learn, develop and grow within the business

Why Join Laya Healthcare

• Join a supportive and collaborative team environment
• Opportunities for professional development and industry qualifications
• Competitive performance-related bonus opportunities
• Make a meaningful difference by helping customers protect their future
• Be part of a trusted healthcare and insurance organisation committed to putting customers first
• Enjoy the flexibility of a hybrid working model

Diversity, Equity & Inclusion

At Laya Healthcare, we are committed to creating a workplace where everyone feels valued, respected and empowered to succeed. We believe diversity of thought, background and experience strengthens our teams and enables us to better serve our customers and communities. We welcome applications from candidates of all backgrounds and encourage individuals to bring their authentic selves to work.

Equal Opportunities Employer

Laya Healthcare is proud to be an equal opportunities employer. We are committed to providing a fair and inclusive recruitment process and do not discriminate on the basis of age, disability, gender identity or expression, family status, marital status, race, religion, sexual orientation, membership of the Traveller community, or any other characteristic protected by law. We are dedicated to building a workforce that reflects the diverse communities we serve.