Linux System Support/Admin – HPC

Job Description:

High Performance Computing, AI and Labs is a critical element of HPE. We are focused on delivering innovative solutions that accelerate our customers’ digital transformation, enabling them to tackle their complex, and data-intensive workloads. Combining deep expertise and the development of the world’s most cutting-edge, high-performance supercomputers, is defining the next era of computing delivering valuable insight & innovation. Join us and redefine what’s next for you.

What you'll do:

The Hewlett Packard Enterprise (HPE) HPC Business Unit has an exciting opportunity for an experienced engineer dedicated to providing remote systems administration and proactive technical support for High-Performance Computing (HPC) environments. These environments involve multiple components such as operating systems (OS), workload managers, high-speed networks, clustered file systems, and HPC cluster managers.

This role is part of our Global Remote Services (GRS) team and focuses on delivering exceptional service while ensuring the availability, reliability, performance, and smooth operation of customers' HPC environments.

As part of this role, you will work within a collaborative team environment where teamwork is essential. Engineers are expected to contribute to the successful operation and support of customer environments. This includes performing proactive system health checks, troubleshooting technical issues, planning and coordinating maintenance activities, sharing knowledge, documenting findings, communicating with customers, and working with other HPE technical teams when specialist or onsite intervention is required.

Responsibilities:

In this role, you will:

• Provide remote systems administration and proactive technical support for HPC environments, dedicating a significant portion of the role to system health monitoring, technical assessment, troubleshooting, documentation, planning, and customer communication, alongside hands-on remote administration activities.
• Perform detailed technical assessments and regular health checks across HPC environments, including operating systems, workload managers, SlingShot and other high-speed networks, clustered file systems, cluster management components, and related infrastructure.
• Troubleshoot and resolve technical and integration challenges across a mix of HPC technologies, providing effective solutions and recommendations to maintain system availability, stability, and performance while minimizing customer impact.
• Collaborate with global teams, including Level 3 SMEs, engineering teams, support organizations, and onsite engineering personnel, to investigate and resolve complex technical issues and deliver seamless, customer-focused support.
• Prepare and maintain comprehensive technical documentation, including system health-check reports, troubleshooting notes, technical procedures, maintenance plans, configuration information, recommendations, and customer-facing reports.
• Provide timely and effective communication with customers, ensuring they have a clear understanding of system health, identified issues, recommended actions, ongoing investigations, maintenance activities, and outcomes.
• Coordinate planned maintenance and technical activities with customers and relevant HPE teams, helping ensure appropriate preparation, technical validation, risk identification, and post-maintenance verification.
• Proactively identify potential risks and technical issues before they result in service impact, working with customers and internal teams to recommend appropriate corrective or preventive actions.
• Support incident investigation and problem resolution, collecting and analyzing relevant system information, logs, alerts, and diagnostic data, and escalating to the appropriate specialist teams when required.
• Be flexible with working hours to support critical customer situations, planned maintenance activities, project milestones, and deadlines, including occasional extended hours and weekend work as needed.
• Act as a technical service advocate for the customer, ensuring that systems administration activities and technical recommendations align with the customer's operational and business requirements.
• Contribute to continuous improvement and knowledge sharing within the Global Remote Services team by documenting solutions, developing reusable procedures, sharing technical knowledge, and helping improve remote support practices.

What you need to bring:

Education and Experience Required:

• Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent.
• 4+ years experience preferred

Key Qualifications:

• In-depth Linux knowledge, with proficiency in Red Hat, CentOS, or similar Linux distributions.
• Strong scripting experience with Bash and Python, with the ability to develop scripts for system administration, diagnostics, automation, data collection, and repetitive operational tasks.
• Expertise in clustered file systems such as Lustre, CXFS, GPFS, or StorNext.
• Hands-on experience with high-speed networking technologies such as SlingShot, InfiniBand, or Omni-Path.
• Hands-on experience with HPC workload managers such as Slurm or PBS.
• Strong experience administering and troubleshooting HPC systems, including system health monitoring, configuration management, performance investigation, log analysis, maintenance, and incident resolution.
• Experience working with HPC cluster management and monitoring tools and diagnosing issues across multiple components of an HPC environment.
• Strong analytical and troubleshooting skills, with the ability to isolate complex issues across compute, storage, network, workload management, and operating system layers.
• Excellent organizational and time-management skills, with the ability to manage multiple customer environments, technical activities, incidents, and priorities effectively.
• Exceptional verbal and written communication skills in English, with a strong emphasis on customer-focused communication and the ability to translate complex technical findings into clear actions and recommendations.
• Ability to work effectively in a global and collaborative support environment, coordinating with remote specialists, engineering teams, and onsite personnel when necessary.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Job Level:

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.

About Us

Hewlett Packard Enterprise

Technology innovation that fosters business transformation.

We Are In the Acceleration Business

We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.

Standards of Business Conduct (SBC)

The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.

Read more about how we win the right way.

Equal Opportunity Employer (EEO)

Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

If you’d like more information about your EEO right as an applicant under the law, please click here: Know Your Rights.

Equal Employment Opportunity is the Law

Equal Employment Opportunity is the Law - Supplement

E-Verify (US & PR only)

HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information click here.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Disclosure of Sensitive Personal Data

Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.