Litigation Support Specialist
- Hiring from
- Malawi
- Work type
- Remote
- Posted
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About Us
Quality Made Affordable
Job Description
About Us
We specialize in delivering reliable, high-quality operational support across customer service, finance and accounting, and back-office functions.
Our culture is built on reliability, professionalism, accountability, teamwork, and continuous improvement. We empower our employees to take ownership of their work, develop professionally, and contribute to the success of our business. We are committed to building a world-class team in Malawi that delivers exceptional service and operational excellence.
Position Overview
We are seeking a detail-oriented and process-driven Litigation Support Specialist to provide operational and administrative support for litigation-related case management activities.
This role supports the case lifecycle from initial intake through completion and closure, ensuring accuracy, compliance with established procedures, and timely execution of assigned tasks.
The successful candidate will be responsible for maintaining accurate case records, coordinating service activities, reviewing legal documentation, conducting research, and performing quality control checks. The position requires strong organizational skills, attention to detail, and the ability to work independently within a structured operational environment.
This
position requires working night shifts at an office location. It is not a remote position.
Key Responsibilities:
Case Management & Data Entry
- Accurately enter new requests into case management systems.
- Review incoming referrals and supporting documentation for completeness and accuracy.
- Maintain and update case records throughout the lifecycle of each file.
- Monitor assigned work queues and ensure timely processing of requests.
- Identify missing information and follow established procedures for resolution.
Process Server Coordination
- Assign process servers based on geographic location, jurisdictional requirements, and service needs.
- Monitor service activity and identify cases requiring follow-up, reassignment, or escalation.
- Coordinate internally regarding service exceptions and deadline-sensitive matters.
- Escalate service delays, missing documentation, and unresolved issues to the appropriate team member.
Court Docket Review & Legal Documentation
- Review online court dockets to identify and retrieve available case-related documents.
- Prepare affidavits and related legal documentation using established templates and applicable requirements.
- Verify documentation for accuracy and completeness.
- Submit affidavits and related documents electronically through court filing systems, where applicable.
- Follow established procedures and operational guidelines when handling legal documentation.
Skip Tracing & Research Support
- Conduct skip trace research to assist in locating individuals when service attempts are unsuccessful.
- Utilize available research tools and databases to identify relevant information.
- Document research findings and update case management records accordingly.
Quality Control & Case Closure
- Perform quality control reviews of case files before closure.
- Verify that all required documentation is present and meets established standards.
- Ensure completed services contain the necessary supporting documentation for invoicing and billing.
- Assist with case closure activities and billing preparation.
- Identify discrepancies and ensure they are resolved before finalizing case files.
Ideal for recent diploma graduates in a relevant field.
>> This position requires high proficiency in English <<
Requirements
Minimum Qualifications
- Minimum of 1-2 years of experience in administrative support, operations, legal support, or back-office processing.
- Strong attention to detail and commitment to accuracy.
- Excellent organizational and time-management skills.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- Strong written and verbal English communication skills.
- Ability to work independently while managing multiple priorities.
- Ability to follow established processes and meet deadlines.
- Professionalism, accountability, and a strong work ethic.
- Provide three references.
Preferred Qualifications
- Experience supporting legal, litigation, collections, foreclosure, or real estate services organizations.
- Familiarity with court records and electronic filing systems.
- Experience with case management systems or CRM platforms.
- Knowledge of skip tracing tools and research techniques.
- Experience in business process outsourcing or back-office operations.
- Sober-minded.
Success Factors
- Exceptional accuracy and attention to detail.
- Consistent adherence to documented processes and operational requirements.
- Strong analytical and problem-solving skills.
- Ability to manage multiple cases and competing deadlines.
- Ownership, accountability, and proactive communication.
- Commitment to teamwork and continuous improvement.
Core Functions
- Case intake, data entry, and maintenance.
- Process server assignment and coordination.
- Court docket review and document retrieval.
- Affidavit preparation and electronic filing.
- Skip tracing and research support.
- Quality control and documentation review.
- Case closure and billing preparation.
