SUMMARY

Under the general supervision of the Transplant Administrator, the Living Donor Outreach Specialist serves as the primary community-facing representative for the Living Donor Program. This role is responsible for expanding awareness of living kidney donation, increasing referral volume, and strengthening relationships with community partners, patients, and referring providers.

The role also supports donor engagement and navigation throughout the evaluation process, ensuring a responsive, informed, and patient-centered experience from initial inquiry through donation.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Community Outreach & Program Growth

Conduct outreach to increase awareness of living kidney donation.
Deliver presentations to community groups, dialysis centers, patients, and providers.
Represent the program at health fairs and outreach events.
Build and maintain referral networks and partnerships.
Support marketing and digital outreach efforts.
Promote donor advocacy and engagement initiatives.
Identify barriers and opportunities to improve donation access.

Donor Engagement & Navigation

Support donor follow-up and communication throughout the evaluation process.
Assist with donor education materials (in-person, virtual, off-site)
Guide donors through evaluation appointments and clinic flow.
Ensure a supportive and patient-centered donor experience.

Coordination, Scheduling & Administration

Manage referrals and maintain donor tracking systems.
Schedule evaluations, follow-ups, and testing (CT, GTT, ABPM, fast-track, same-day visits)
Obtain and organize medical records (PMH) and donor documentation.
Prepare charts, packets, binders, and pre-op materials.
Track labs, crossmatches (XMs), and required testing completion.
Maintain donor databases (Excel or similar systems)
Support committee meetings, documentation, billing tasks, and correspondence.

Data, Quality & Program Support

Track referrals, outreach activity, and conversion metrics.
Support quality improvement and program development initiatives.
Maintain accurate reporting and donor tracking systems.

QUALIFICATIONS

Associate’s degree required, Bachelor’s degree in healthcare, communications, public health, or related field preferred.
2–4 years of experience in healthcare coordination, outreach, or patient engagement preferred
Strong communication, presentation, and people skills
Excellent organization and attention to detail
Ability to manage both field outreach and administrative responsibilities.
Proficiency in Microsoft Office
Ability to work independently and within a multidisciplinary team.

Pay Range:

$50,523.20-$83,345.60

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

3 days TBD

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

Yes

About Us

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day.

Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island.

Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families.

Join us and help build a healthier future for our patients - and for yourself.