Loan Workout Specialist

About this role:

Wells Fargo is seeking a Loan Workout Specialist to join our Commercial Banking Operations team.

This role provides oversight of complex commercial collection portfolios, with a focus on reducing delinquency and loss exposure. Responsibilities include executing control activities, monitoring performance, identifying process or performance gaps, providing coaching and guidance, and ensuring compliance with company, vendor, investor, risk, and regulatory requirements.

This successful individual will apply advanced credit and account analysis to assess risk, manage vendor remedies and recourse, and partner with key stakeholders to support program performance and volume objectives.

In this role, you will:

• Provide support to internal and external customers in complex initiatives relating to collection portfolios data to reduce delinquency and restructuring of loans within the Loan Workout functional area
• Evaluate risk and analyze account information including financial statements and total relationship
• Coordinate initial loan renewal process and negotiate with borrower or attorneys to determine workout solutions
• Restructure supervised loans, recover charged off loans and research account equity to determine full or partial charge off or attend foreclosure sale
• Conduct research and determine resolution for title and collateral perfection issues
• Review and research complex operational challenges that require research, evaluation, and selection of alternatives related to low to medium risk deliverables
• Monitor portfolio for policy compliance and adhere to risk rating Identify opportunities for process improvements within scope of responsibilities in Loan Workout area
• Present recommendations for resolving complex situations and exercise independent judgment while developing expertise in the functions, policies, procedures and compliance requirements
• Coach and assist less experienced colleagues
• Provide issue specific training and participate in departmental projects
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

• 2+ years of Loan Workout, Commercial Lending experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 1+ years of experience managing a portfolio of delinquent commercial loans and/or accounts, including assessing account status, prioritizing collection activities, and pursuing resolutions to reduce delinquency and loss exposure.

Desired Qualifications:

• Proven knowledge and understanding of collections operations: compliance and governance oversight

• Strong credit and account analysis skills to assess risk and develop appropriate account solutions

• Experience coaching, training and mentoring team members on effective collection techniques and best practices

• Strong communication and collaboration skills, with experience partnering across stakeholder groups to resolve complex account issues.

• Ability to identify root-cause issues and make recommendations for process improvements
• Experience in monitoring peer work group for coaching and compliance.
• Highly organized and detail-oriented, with the proven ability to handle multiple tasks simultaneously, and prioritize effectively
• Strong attention to detail and accuracy skills
• Intermediate proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.

• Technical skills: Artiva and/or Lease Connect

Job Expectations:

• Ability to work a hybrid schedule
• Successful candidate will work an 8-hour schedule between the hours of M-F 7:00am-5:00pm CST - based on manager approval.
• Ability to work additional hours based on business need
• Willingness to work on-site at stated location on the job opening
• This position is Not eligible for Visa sponsorship

Position Location:

• 801 Walnut Street, Des Moines, IA 50309

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.

About Us

Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories.

Additional information may be found at:
wellsfargo.com
wellsfargojobs.com