Loaner Fleet Manager / Mobile Operations Service Advisor

Key Responsibilities

• Fleet Management
• Oversee the daily dispatch, tracking, and logistical coordination of a 60+ vehicle loaner fleet across two service locations.
• Auditing & Compliance
• Maintain strict adherence to established operational processes, program compliance, and regular vehicle auditing standards.
• Program Evolution
• Partner with leadership to transition the current loaner program into a seamless customer pick-up and delivery service for vehicle maintenance and repairs.
• Process Adherence
• Enforce strict documentation for vehicle check-outs, maintenance schedules, condition inspections, and damage accountability.
• Continuous Improvement
• Take a long-term view of service operations to identify efficiency gains, scale logistics, and adapt to the next generation of dealership service expectations.

Qualifications & Requirements

• Attention to Detail
• Rigorous precision in tracking fleet assets, scheduling, and documentation.
• Demonstrated ability to audit operational workflows
• Manage program guidelines and maintain policy adherence.
• Strict commitment to following and refining established standard operating procedures.
• A strategic, long-term perspective focused on program scalability and modernizing customer convenience options.

Work Shift Schedule

• Base Schedule is flexible with primary coverages required on weekdays from 9:00 a.m. to 6:00 p.m.
• Flexibility is essential to accommodate shifting operational demands and the future rollout of our pick-up and delivery services.

SEO Key Words:

• Service Loaner Appointment Coordinator
• Courtesy Transportation Specialist
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• Vehicle Asset Coordinator
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• Automotive Fleet Supervisor
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• Ground Mobility Supervisor
• Fleet Dispatcher
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• At-Home Service Lead
• Field Service Coordinator
• Valet Service Lead
• Mobile Operations Lead
• Logistics and Service Intake Lead
• Direct-to-Consumer (D2C) Service Lead
• On-Demand Service Supervisor
• Connected Service Lead